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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093606933
Report Date: 11/21/2022
Date Signed: 11/21/2022 09:36:42 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/16/2022 and conducted by Evaluator Soleil Marx
COMPLAINT CONTROL NUMBER: 03-CC-20221116161858
FACILITY NAME:KINDERCARE LEARNING CENTER - FRANCISCO (PS)FACILITY NUMBER:
093606933
ADMINISTRATOR:STAPLES, ROBBFACILITY TYPE:
850
ADDRESS:2220 FRANCISCO DR.TELEPHONE:
(916) 941-0358
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:96CENSUS: 56DATE:
11/21/2022
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Robb StaplesTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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Facility operating out of ratio
INVESTIGATION FINDINGS:
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On November 21st, 2022 at approximately 8:45AM, Licensing Program Analyst (LPA) Soleil Marx and Licensing Program Manager (LPM) Natalie Dunaway met with Director Robb Staples to open and close a complaint investigation and deliver findings. It was alleged that the facility is operating out of ratio.
LPA Marx and LPM Dunaway observed 56 preschool children in care with 11 staff. Based on LPA/LPM’s inspection of the facility, director interview, and record review, the above allegation was found to be SUBSTANTIATED as evidenced by Director stating to LPA/LPM that on Wednesday November 16th the pre-K class was out of ratio due to a high number of staff calling out sick and no substitutes available.Based on LPA and LPMs findings, the preponderance of evidence standard has been met, therefore, the above allegations are found to be Substantiated.
Title 22 deficiencies are cited on the subsequent page of this report. A notice of site visit was given and must remain posted for 30 days. Exit interview conducted.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil MarxTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20221116161858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - FRANCISCO (PS)
FACILITY NUMBER: 093606933
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/21/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/21/2022
Section Cited
CCR
101216.3(a)
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(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance
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Director Robb Staples stated he has hired two new staff to maintain ratios in the future.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil MarxTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 11/21/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/21/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2