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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093606933
Report Date: 03/10/2023
Date Signed: 03/10/2023 03:16:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2023 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20230117115953
FACILITY NAME:KINDERCARE LEARNING CENTER - FRANCISCO (PS)FACILITY NUMBER:
093606933
ADMINISTRATOR:STAPLES, ROBBFACILITY TYPE:
850
ADDRESS:2220 FRANCISCO DR.TELEPHONE:
(916) 941-0358
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:96CENSUS: 78DATE:
03/10/2023
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Robb StaplesTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Ratio- Staff are operating out of ratio
Supervision- Staff are not properly supervising day care children
INVESTIGATION FINDINGS:
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On Friday March 10th, 2023 Licensing Program Analysts (LPAS) Soleil Marx and Michelle Pascual met with Director Robb Staples for the purpose of a continued complaint investigation and to deliver findings. During today’s inspection there was a census of 78 preschool age children with 7 staff.

It was alleged facility staff are operating out of ratio and staff are not properly supervising day care children.

On 03/10/2023, LPAs observed one teacher with 18 children in the preschool classroom, which was supposed to be naptime, however, the children were all awake on their cots, which puts the facility out of ratio requirements.

Based on Director interview and record review, the facility has been experiencing staff shortages, which has led to a lack of supervision on occassion.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil MarxTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 03-CC-20230117115953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - FRANCISCO (PS)
FACILITY NUMBER: 093606933
VISIT DATE: 03/10/2023
NARRATIVE
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Based on LPAs observations, record review, and interviews the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

This facility was previously on issued a citation under Title 22 Regulation CCR 101216.3(a) on 11/21/22, for not being in compliance with ratio requirements. This is the second citation for the same violation within a 12 month period.

Civil penalties are assessed in the amount of $250.00. A civil penalty of $100.00 per day will be assessed, starting 03/13/2023, until the deficiency is corrected.

See the attached LIC9099-D for Title 22 Deficiencies and LIC421FC for Civil Penalty assessment.

The director was informed that this report dated 03/10/2023 documents Type A citations which shall be posted for 30 consecutive days. The director shall also provide a copy of this licensing report to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. Director has been provided with appeal rights.

Exit interview conducted with Director, report was reviewed, and appeal rights were provided. Director received a Notice of Site which must remain posted for 30 days.
SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil MarxTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2023 and conducted by Evaluator Soleil Marx
COMPLAINT CONTROL NUMBER: 03-CC-20230117115953

FACILITY NAME:KINDERCARE LEARNING CENTER - FRANCISCO (PS)FACILITY NUMBER:
093606933
ADMINISTRATOR:STAPLES, ROBBFACILITY TYPE:
850
ADDRESS:2220 FRANCISCO DR.TELEPHONE:
(916) 941-0358
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:96CENSUS: 78DATE:
03/10/2023
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Robb StaplesTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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conditions of license-Staff are commingling day care children
supervision-Staff left adult scissors accessible to day care children resulting in an injury
personal rights-Staff failed to appropriately clothe day care child
food service-Staff do not ensure that children are provided a sufficient quantity of food
INVESTIGATION FINDINGS:
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On Friday March 10th, 2023 Licensing Program Analysts (LPAS) Soleil Marx and Michelle Pascual met with Director Robb Staples for the purpose of a continued complaint investigation and to deliver findings. During today’s inspection there was a census of 78 preschool age children with 7 staff.

It was alleged that staff are commingling day care children, staff left adult scissors accessible to day care children resulting in injury, staff failed to appropriately clothe day care children, and staff do not ensure that children are provided a sufficient quantity of food.

Throughout the course of the investigation, LPAs conducted observations, director, staff, and parent interviews and reviewed records.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil MarxTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 03-CC-20230117115953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - FRANCISCO (PS)
FACILITY NUMBER: 093606933
VISIT DATE: 03/10/2023
NARRATIVE
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Director and staff interviews had aligning statements that that preschool age children do not commingle with infants at any time. Parent interviews did not make any statements to support the allegation that preschool age children commingle with infants.

Based on observation, LPAs did not see any adult scissors accessible to children in care within the facility. Children size scissors were observed by LPAs in the classrooms, which were in a screw top container in the supply closet in the younger preschool classrooms. Director and staff interviews had aligning statements that children have had access to children size scissors, but adult scissors are kept out of reach of children. Record review of injury reports did not indicate that adult scissors were the cause of an injury in care. Parent interviews stated any injuries occurred at facility were normal childhood incidents, therefore it cannot be determined that a child was injured due to having access to adult scissors.

Staff interviews indicated that staff always encourage children to wear weather appropriate clothing while outside, but that they cannot physically force a child to wear something they do not want to. Parent interviews did not reveal concern that children are not clothed appropriately for the weather. LPAs observed that children were dressed appropriately for the weather. It was learned through staff and parent interview that when weather is too extreme, the children do not go outside.

Based on LPAs observations children were offered a sufficient quantity of food and a variety of choices during meals. LPAs observed children were able to get extra servings of food and there was still plenty of food left over once mealtime ended. LPAs observed staff being attentive in offering refills of meals when children finished an item. LPAs observed a full menu with serving sizes. Parent interviews could not verify that children are not provided a sufficient amount of food while in care.

Although the allegations above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Report reviewed with Director, exit interview conducted, and appeal rights provided. Notice of Site was provided and must remain posted for 30 days.

SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil MarxTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 03-CC-20230117115953
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVER CITY (SACTO)CC, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: KINDERCARE LEARNING CENTER - FRANCISCO (PS)
FACILITY NUMBER: 093606933
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/10/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/13/2023
Section Cited
CCR
101216.3(a)
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(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance.

As evidenced by:
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The Director stated that they will not "break" assistant teachers for lunch until the majority of children are asleep.
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Based on observation this requirement was not met by having 18 preschool children with 1 teacher.
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Retraining to staff will be provided with ratio requirements and supervision requirements, signed and dated by all employees and provided to LPA. Additional staff is hired (LPA witness a new employee).
Type A
03/13/2023
Section Cited
CCR
101229(a)(1)
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(1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation.

As evidenced by:
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Director stated he will provide retraining to all teachers and provide LPA with proof of training with signatures and what the training entailed.
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Based on interview and record review this requirement was not met by not maintaining full supervision due to staff shortages.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil MarxTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 03/10/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/10/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5