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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093608581
Report Date: 10/26/2022
Date Signed: 10/26/2022 02:52:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/06/2022 and conducted by Evaluator Arianna Manabat
COMPLAINT CONTROL NUMBER: 03-CC-20220906115826
FACILITY NAME:KINDERCARE LEARNING CENTER - PARK (INF)FACILITY NUMBER:
093608581
ADMINISTRATOR:PERLE,ROBYNFACILITY TYPE:
830
ADDRESS:3959 PARK DR.TELEPHONE:
(916) 939-0391
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:40CENSUS: DATE:
10/26/2022
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Veronica GalvanTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Facility is operating out of ratio
Unqualified staff are providing care and supervision
Daycare children are being forced to stay on cots during nap time
INVESTIGATION FINDINGS:
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On 10/26/2022 at approximately 1:30pm, Licensing Program Analysts (LPAs) Arianna Manabat and Salene Mayberry met with Director Veronica Galvan on October 26th, 2022 for the purposes of delivering a complaint finding for the allegations mentioned above. LPAs observed 21 children in care being supervised by six staff and the Director.

It was alleged that the facility is operating out of ratio, unqualified staff are providing care and supervision, and that daycare children are being forced to stay on cots during nap time. Through observations, record review, and interviews with the Director, staff members, and the reporting party (RP), LPA Manabat found that the facility has adequetly staffed the facility with the appropriate amount of fully qualified staff to meet ratio requirements.

CONTINUED ON 9099-C....
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Arianna ManabatTELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20220906115826
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
FACILITY NAME: KINDERCARE LEARNING CENTER - PARK (INF)
FACILITY NUMBER: 093608581
VISIT DATE: 10/26/2022
NARRATIVE
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Through record review, LPA Manabat has obtained staff scheduling which indicated that there are appropriate staffing for each room. LPA Manabat has also obtained information through interviews which state that staff are redirecting and guiding children back to their cots if a child chooses to leave. Through interviews, it was also stated that staff will not force children to stay on their cots, rather, they will allow the child to have a quiet time with age-appropriate classroom materials.

Based on the information obtained, LPA Manabat was not able to determine that the above allegations have occurred. Therefore, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it. An exit interview was conducted. Notice of site visit and appeal rights were also addressed. The Notice of site visit shall remain posted for 30 days for guardian/parental review.
SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Arianna ManabatTELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:

DATE: 10/26/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/26/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2