093608581-8-22-2023-03-CC-NDUY-CV8UYQ-20230831160017

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 093608581
Report Date: 08/22/2023
Date Signed: 08/22/2023 10:03:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/18/2023 and conducted by Evaluator Soleil Marx

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20230718101052

FACILITY NAME:	KINDERCARE LEARNING CENTER - PARK (INF)		FACILITY NUMBER:	093608581
ADMINISTRATOR:	PERLE,ROBYN		FACILITY TYPE:	830
ADDRESS:	3959 PARK DR.		TELEPHONE:	(916) 939-0391
CITY:	EL DORADO HILLS	STATE: CA	ZIP CODE:	95762
CAPACITY:	40	CENSUS: 28	DATE:	08/22/2023
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Veronica Galvan		TIME COMPLETED:	10:20 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff did not supervise infant in care at all times.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

LPA Marx met with Facility Representative, Veronica Galvan, for an unannounced inspection. The purpose of the inspection is to close a complaint investigation alleging that staff did not supervise children in care at all times. LPA observed a census of 28 infant being supervised by seven staff, at time of arrival.

Throughout the course of investigation, LPA made observations of teacher/child interactions, classroom management, and ratio requirements. LPA determined staff space out in the classrooms to maintain visual supervision of all children at all times. Staff utilize small group activities/activity spaces to keep infants engaged. LPA observed staff were attentive and responsive to infants in care, and intervened quickly when necessary. LPA observed each classroom was in compliance with ratio requirements. LPA reviewed records of teacher qualifications and verified staff have the proper teacher qualifications. LPA reviewed incident/injury reports, all of which had reasonable explanations of occurrence. LPA could not prove any incidents were caused by lack of supervision. LPA interviewed staff and parents all of whom had no concerns regarding supervision.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil Marx	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 03-CC-20230718101052

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - PARK (INF)	FACILITY NUMBER: 093608581
	VISIT DATE: 08/22/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA did not obtain any pertinent evidence through observation, record review, or interview during the investigation to prove that staff did not supervise infants in care at all times. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted. Report reviewed with Facility Representative, Veronica Galvan. Appeal rights were provided. No citations were issued.

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil Marx	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2