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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093608581
Report Date: 03/08/2024
Date Signed: 03/08/2024 02:08:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/29/2024 and conducted by Evaluator Soleil Marx
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20240129133723
FACILITY NAME:KINDERCARE LEARNING CENTER - PARK (INF)FACILITY NUMBER:
093608581
ADMINISTRATOR:PERLE,ROBYNFACILITY TYPE:
830
ADDRESS:3959 PARK DR.TELEPHONE:
(916) 939-0391
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:40CENSUS: 15DATE:
03/08/2024
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Veronica GalvanTIME COMPLETED:
02:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not attend to infants in care in a timely manner
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Soleil Marx met with Director, Veronica Galvan, for the purpose of conducting an unannounced consecutive complaint investigation inspection to deliver findings for the above allegation. The purpose of today's inspection was explained.
Throughout the course of investigation, LPA made observations of teacher/infant interactions, classroom management, reviewed relevant documentation, and conducted interviews with staff and authorized representatives. LPA observed staff being responsive to infants and meeting their needs in a timely manner. LPA observed infants’ needs were being met by proof of documentation of activity logs. Staff and parent interviews did not reveal information that would collaborate with the allegation. LPA did not obtain any pertinent evidence through observation, record review, or interview during the investigation to prove that staff do not attend to infants in care in a timely manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Exit interview was conducted. Report reviewed with Director, Veronica Galvan. Appeal rights were provided. No citations were issued.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Natalie DunawayTELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil MarxTELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:

DATE: 03/08/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/08/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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