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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093608582
Report Date: 05/02/2025
Date Signed: 05/02/2025 12:18:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2025 and conducted by Evaluator Soleil Marx
COMPLAINT CONTROL NUMBER: 03-CC-20250428130904
FACILITY NAME:KINDERCARE LEARNING CENTER - PARK (SA)FACILITY NUMBER:
093608582
ADMINISTRATOR:GALVAN, VERONICAFACILITY TYPE:
840
ADDRESS:3959 PARK DR.TELEPHONE:
(916) 939-0391
CITY:EL DORADO HILLSSTATE: CAZIP CODE:
95762
CAPACITY:28CENSUS: 16DATE:
05/02/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Veronica GalvanTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Facility staff do not maintain the facility in a sanitary condition
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Soleil Marx met with Director, Veronica Galvan, for the purpose of opening a complaint investigation as well as delivering findings to the complaint investigation alleging that facility staff do not maintain the facility in a sanitary condition. The purpose of today's inspection was explained.

During today's inspection, LPA made observations, interviewed staff, reveiwed records and obtained relevant documentation. LPA observed that there were surfaces and materials in the school-age classroom that appeared not sanitary with dust, grime, paint, and severe staining.
Based upon evidence obtained through LPA's observations, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

One Type B deficiency is being cited on the 9099-d page. Appeal Rights provided. Report was reviewed with Director. Exit interview conducted. A notice of site visit was provided and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 03-CC-20250428130904
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: KINDERCARE LEARNING CENTER - PARK (SA)
FACILITY NUMBER: 093608582
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/12/2025
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds
(a) The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
This requirement was not met as evidenced by:
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Director stated she would conduct a deep cleaning of school age classroom and create a monthly checklist for facility deep clean. Director will remove severly stained items from classroom. Director will re-train staff on cleaning procedures. LPA will conduct return visit.
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Based on observation, the licensee did not ensure that the school age classroom was clean and sanitary, which poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Natalie Dunaway
LICENSING EVALUATOR NAME: Soleil Marx
LICENSING EVALUATOR SIGNATURE:

DATE: 05/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2