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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 093610400
Report Date: 04/28/2022
Date Signed: 04/28/2022 12:01:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/22/2022 and conducted by Evaluator Jeremey McClain
PUBLIC
COMPLAINT CONTROL NUMBER: 03-CC-20220322162434
FACILITY NAME:AL TAHOE SCHOOL HEAD STARTFACILITY NUMBER:
093610400
ADMINISTRATOR:GUTIERREZ, ROSAFACILITY TYPE:
850
ADDRESS:1100 LYONS AVE.TELEPHONE:
(530) 541-0284
CITY:SOUTH LAKE TAHOESTATE: CAZIP CODE:
96150
CAPACITY:64CENSUS: 33DATE:
04/28/2022
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Constance DarlingTIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
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9
Staff yelled at children in care
Staff handled children in a rough manner
Facility is operating out of ratio
INVESTIGATION FINDINGS:
1
2
3
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5
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7
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9
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On April 28, 2022, Licensing Analyst (LPA) Jeremey McClain met with staff member Constance Darling for the purpose of closing a complaint investigation. LPA observed 33 children supervised by seven teachers in three separate classrooms. LPA investigated allegations that staff did not honor the personal rights of children in care by yelling at them, handling them rough, and making demeaning remarks towards them. LPA also investigated the allegation that the facility is operating out of ratio. During the investigation, LPA conducted interviews with staff, parents, and children. LPA made observations of teacher interactions with children and reviewed files. Evidence gathered did not support the preponderance standard to corroborate the allegations. Therefore, LPA determined the allegations to be unsubstantiated.

As a result of the investigation, no Title 22 deficiencies were issued. LPA reviewed this report with Constance and provided a Notice of Site Visit that must be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Keven PetersTELEPHONE: (916) 263-5728
LICENSING EVALUATOR NAME: Jeremey McClainTELEPHONE: (916) 216-7801
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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