093615153-8-9-2022-03-CC-NDUY-CJ9RCU-20220914125456

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 093615153
Report Date: 08/09/2022
Date Signed: 08/09/2022 11:04:43 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/02/2022 and conducted by Evaluator Arianna Manabat

COMPLAINT CONTROL NUMBER: 03-CC-20220802120040

FACILITY NAME:	RAMIREZ, NORMA		FACILITY NUMBER:	093615153
ADMINISTRATOR:	RAMIREZ, NORMA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(530) 307-8383
CITY:	SOUTH LAKE TAHOE	STATE: CA	ZIP CODE:	96150
CAPACITY:	14	CENSUS: 4	DATE:	08/09/2022
		UNANNOUNCED	TIME BEGAN:	10:35 AM
MET WITH:	Norma Ramirez		TIME COMPLETED:	11:20 AM

ALLEGATION(S):

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Day-care children are bullied while in care.
Licensee made an inappropriate comment towards day-care child.
Day-care child is placed on time out for a long period of time.
Licensee yells at day-care children.
Licensee forced day-care child to take a nap.
Children are being given food they are allergic to while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Arianna Manabat met with Licensee Norma Ramirez on August 9th, 2022 at approximately 10:35AM to deliver complaint finding for the allegation mentioned above. LPA observed 4 children in care being supervised by the Licensee.

It was alleged that the Licensee made an inappropriate comment towards day-care child, Day-care children are bullied while in care, Day-care child is placed on time out for a long period of time, Licensee yells at day-care children, Licensee forced day-care child to take a nap, Day-care children are bullied while in care, and Children are being given food they are allergic to while in care. Through interviews with the Licensee, neighbors, children and the reporting party (RP), LPA found that the Licensee is not implementing discipline policies at this time, such as time-outs, and will instead redirect children or ask them to be nice to one another.
..... Continued on 9099-C......

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Arianna Manabat	TELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20220802120040

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: RAMIREZ, NORMA	FACILITY NUMBER: 093615153
	VISIT DATE: 08/09/2022

NARRATIVE

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Continued from 9099............

Upon arrival during the initial complaint visit, LPA Manabat observed that the children in care were at the park during nap time and were not at the facility. During interviews, it was found that children are asked to take a rest period but not forced to nap, but to be respectful of other children's quiet time. Interviewees stated that the Licensee does not yell at the children but does have a loud voice. Through interviews, it was found that the licensee has not been punitive to children but will inform them that unsafe choices may lead to unsafe consequences.

LPA could not find evidence to support that day-care children are bullied while in care as, during children interviews, some children stated that they do not believe they are bullied and like the other children and the Licensee. LPA Manabat could not find evidence to support that the licensee made an inappropriate comment towards day-care child within interviews conducted.

Finally, LPA Manabat reviewed children's files and conducted interviews regarding children being given food they are allergic to while in care. Through interview and record review, LPA Manabat found that a previous child who no longer attends, had been allergic to a food item but that the licensee did not serve this item. In addition, child 1 (c1) stated that they are allergic to shellfish but have only had allergic reactions at home and have never been served this food item at the facility.

Based on the information obtained, LPA was not able to determine that the licensee had made an inappropriate comment towards day-care child, a day-care child is placed on time out for a long period of time, the licensee yells at day-care children, the Licensee forced day-care child to take a nap, children are being given food they are allergic to while in care, and a day-care children are bullied while in care, therefore, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it. An exit interview was conducted.

Notice of site visit and appeal rights were also addressed. The Notice of site visit shall remain posted for 30 days for guardian/parental review.

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Arianna Manabat	TELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2022

LIC9099 (FAS) - (06/04)

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