093615153-5-22-2024-03-CC-NDUY-D5WPS9-20240604113359

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 093615153
Report Date: 05/22/2024
Date Signed: 05/22/2024 12:11:16 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/22/2024 and conducted by Evaluator Soleil Marx

PUBLIC

COMPLAINT CONTROL NUMBER: 03-CC-20240322103432

FACILITY NAME:	RAMIREZ, NORMA		FACILITY NUMBER:	093615153
ADMINISTRATOR:	RAMIREZ, NORMA		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(530) 307-8383
CITY:	SOUTH LAKE TAHOE	STATE: CA	ZIP CODE:	96150
CAPACITY:	14; 14	CENSUS: 4	DATE:	05/22/2024
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Norma Ramirez		TIME COMPLETED:	12:20 PM

ALLEGATION(S):

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Licensee allowed children to be left in the care of another unauthorized adult outside of the facility
Licensee left children alone unsupervised in a parked vehicle
Licensee speaks inappropriately to children in care

INVESTIGATION FINDINGS:

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On May 22nd, 2024, Licensing Program Analyst (LPA) Soleil Marx, met with Licensee, Norma Ramirez, for the purpose of delivering findings for a complaint investigation for the above allegations. Throughout the course of the investigation, LPA made observations, conducted interviews, and reviewed relevant documentation and records.

LPA observed only the Licensee and Licensee's assistants providing care to children and observed children were being supervised inside the facility and outside of the facility. Interview with Licensee stated that children are always supervised and if the children leave the facility premises they are being supervised by the Licensee or one of the Licensee's assistants. LPA reviewed records of the Licensee’s assistants and verified they were qualified to assist and supervise children alone without the Licensee present. LPA verified that all assistants have eligible criminal background clearances and are associated to the facility. Parent interviews did not reveal concerns that would collaborate the allegation. LPA did not obtain evidence that would suggest that the Licensee allowed children to be left in the care of another unauthorized adult outside of the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil Marx	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20240322103432

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: RAMIREZ, NORMA	FACILITY NUMBER: 093615153
	VISIT DATE: 05/22/2024

NARRATIVE

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LPA observed the Licensee to be directly supervising children while transporting. Interview with Licensee revealed that she rarely provides transportation services unless a parent is in need, and if she needs to transport regularly that an assistant is present in the vehicle. Parent interviews did not reveal concerns regarding transportation or being left unattended. LPA did not obtain evidence that would suggest the Licensee left children alone unsupervised in a parked vehicle.

LPA observed the Licensee speaking to children in an appropriate manner with an appropriate tone to children in care. Interviews with the licensee stated she talks to children respectfully in a normal voice, but her tone may reflect a sense of urgency occasionally if a child is in immediate risk of danger or getting hurt and the Licensee is not in close enough proximity to intervene. Parent interviews did not reveal concerns regarding the Licensee speaking inappropriately to children. LPA did not obtain evidence that would suggest that the Licensee speaks inappropriately to children in care.

Based on observation, interviews, and record review, LPA did not obtain pertinent evidence that could prove the alleged violations happened. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted and report reviewed with Licensee, Norma Ramirez. Appeal rights provided. Notice of Site was issued and must remain posted for 30 days.

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 584-3508
LICENSING EVALUATOR NAME: Soleil Marx	TELEPHONE: (916) 263-5744
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2024

LIC9099 (FAS) - (06/04)

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