093621956-9-27-2022-03-CC-NDUY-CJQPJ8-20220929112104

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 093621956
Report Date: 08/09/2022
Date Signed: 09/27/2022 03:59:06 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/19/2022 and conducted by Evaluator Arianna Manabat

COMPLAINT CONTROL NUMBER: 03-CC-20220719152025

FACILITY NAME:	STEP BY STEP EARLY LEARNING CHILDCARE CENTER		FACILITY NUMBER:	093621956
ADMINISTRATOR:	BAILEY, CANDACE		FACILITY TYPE:	830
ADDRESS:	981 SILVER DOLLAR		TELEPHONE:	(530) 541-1320
CITY:	SOUTH LAKE TAHOE	STATE: CA	ZIP CODE:	96150
CAPACITY:	60	CENSUS:	DATE:	08/09/2022
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Amber Nicole Jenkins		TIME COMPLETED:	01:40 PM

ALLEGATION(S):

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Infant fell while in care due to lack of supervision
Staff are not labeling infants bottles.
Staff not provided adequate hygiene needs to infants in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Arianna Manabat met with Assistant Director (AD) Amber Nicole Jenkins (Niki) at approximately 12:15 PM to deliver complaint finding for the allegation mentioned above. LPA observed 25 infant children in care being supervised by 8 staff members, and the assistant director.

It was alleged that an infant fell while in care due to lack of supervision, staff are not labeling infants bottles, and staff are not providing adequate hygiene needs to infants in care. Through observations, record review, and interviews with the staff, parents, and the reporting party (RP), LPA found that there are labeled infant bottles in care. LPA Manabat observed that all rooms and kitchen food items are properly labeled and that the staff prepare the bottles themselves. AD stated that the parents are notified of a shortage of formula through their bright wheel app.

Through observations and interviews, LPA Manabat found that children's noses are being wiped throughout the day and during today's vist, the sleeping infants had wiped faces...... Continued on 9099-C......

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Arianna Manabat	TELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 03-CC-20220719152025

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 2525 NATOMAS PARK DR. STE.250
SACRAMENTO, CA 95833

FACILITY NAME: STEP BY STEP EARLY LEARNING CHILDCARE CENTER	FACILITY NUMBER: 093621956
	VISIT DATE: 08/09/2022

NARRATIVE

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Continued from 9099............

LPA Manabat investigated a diaper rash incident pertaining to c1 as the rash had formed over the course of a few hours. LPA Manabat obtained record review indicating that diaper cream was not provided by the authorized representative and that there were attempts made to obtain the cream.

Finally, LPA Manabat investigated the child falling due to a lack of supervision. Per interviews with the staff members and the Reporting party, the child fell backwards while sitting up. The child was asked by their authorized representative to sit up and, as a result, fell backwards onto a cushioned mat and did not sustain injury such as bruising, scratches, swelling, or redness to their body. The infant was under direct supervision by a teacher at the time of the incident and was immediately assessed for any injury.

Based on the information obtained, LPA was not able to determine that an infant fell while in care due to lack of supervision, staff are not labeling infants bottles, and staff are not providing adequate hygiene needs to infants in care. Therefore, the allegation is determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove it. An exit interview was conducted.

Notice of site visit and appeal rights were also addressed. The Notice of site visit shall remain posted for 30 days for guardian/parental review.

SUPERVISOR'S NAME: Natalie Dunaway	TELEPHONE: (916) 263-1414
LICENSING EVALUATOR NAME: Arianna Manabat	TELEPHONE: (279) 200-2886
LICENSING EVALUATOR SIGNATURE:	DATE: 08/09/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2022

LIC9099 (FAS) - (06/04)

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