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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 100402372
Report Date: 05/08/2023
Date Signed: 05/08/2023 11:53:41 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2023 and conducted by Evaluator Joseph Pacheco
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20230222084633
FACILITY NAME:FRESNO EOC FRANKLIN HEAD STARTFACILITY NUMBER:
100402372
ADMINISTRATOR:SNOWDEN, ALETRIAFACILITY TYPE:
850
ADDRESS:1189 MARTIN STREETTELEPHONE:
(559) 263-1205
CITY:FRESNOSTATE: CAZIP CODE:
93706
CAPACITY:180CENSUS: 97DATE:
05/08/2023
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Aletria Snowden - Site SupervisorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff do not meet day care children’s diapering needs.
Staff speak inappropriately to children in care.
Staff handle day care children in a rough manner.
INVESTIGATION FINDINGS:
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On 5/8/23, Licensing Program Analyst (LPA) Joseph Pacheco conducted an unannounced complaint inspection. LPA met with Site Supervisor, Aletria Snowden. The purpose of the inspection was to deliver the findings for the above complaint allegations.

During the course of the investigation, LPA interviewed Site Supervisor, day care staff, day care parents and day care children. Based on the information obtained during the investigation, there is a preponderance of the evidence to prove staff do not meet day care children’s diapering needs, staff speak inappropriately to children in care and staff handle day care children in a rough manner; therefore, the allegations are substantiated.

Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, the following deficiencies are being cited: (see next page, 9099 D). Licensee was provided a copy of their appeal rights.

CONTINUED ON LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Joseph Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20230222084633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: FRESNO EOC FRANKLIN HEAD START
FACILITY NUMBER: 100402372
VISIT DATE: 05/08/2023
NARRATIVE
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LPA Joseph Pacheco informed Site Supervisor, Aletria Snowden that this report dated 5/8/23 documents two Type A citations which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.
Also, LPA Joseph Pacheco informed the Site Supervisor, Aletria Snowden to provide a copy of this licensing report dated 5/8/23 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with Site Supervisor, Aletria Snowden.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Joseph Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20230222084633
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: FRESNO EOC FRANKLIN HEAD START
FACILITY NUMBER: 100402372
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/08/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/10/2023
Section Cited
CCR
101223(a)(1)
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Personal Rights. (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met as evidenced by information obtained during the investigation that Staff #1 spoke
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Licensee has terminated the employment of Staff #1. Site Supervisor is to have a meeting with staff to discuss behavior modification techniques used for children while maintaining children’s personal rights and reporting requirements of unusual incidents to Community Care Licensing.
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inappropriately to children in care. This is an immediate risk to the health, safety or personal rights of children in care.
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Licensee is to provide a list of who attended and an agenda of the topics discussed to Community Care Licensing by 5/10/23.
Type A
05/10/2023
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily
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Licensee has terminated the employment of Staff #1. Site Supervisor is to have a meeting with staff to discuss behavior modification techniques used for children while maintaining children’s personal rights and reporting requirements of unusual incidents to Community Care Licensing.
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living including eating, sleeping or toileting. This requirement was not met as evidenced by information obtained during the investigation that Staff #1 did not meet day care children’s diapering needs and Staff #1 handled day care children in a rough manner. This is an immediate risk to the health, safety or personal rights of children in care.
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Licensee is to provide a list of who attended and an agenda of the topics discussed to Community Care Licensing by 5/10/23.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Juvenal Moctezuma
LICENSING EVALUATOR NAME: Joseph Pacheco
LICENSING EVALUATOR SIGNATURE:

DATE: 05/08/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/08/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3