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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 100404961
Report Date: 01/23/2026
Date Signed: 01/23/2026 03:20:40 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Aurelio Mendoza
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20251209094328
FACILITY NAME:KIDS KARE RIVER PARKFACILITY NUMBER:
100404961
ADMINISTRATOR:CHANNITA, BARBARAFACILITY TYPE:
850
ADDRESS:7311 N. FIRSTTELEPHONE:
(559) 431-2566
CITY:FRESNOSTATE: CAZIP CODE:
93710
CAPACITY:95CENSUS: 44DATE:
01/23/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Director Barbara WillettTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff left daycare child unattended
INVESTIGATION FINDINGS:
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On January 23, 2026, Licensing Program Analyst (LPA) Aurelio Mendoza conducted an unannounced complaint inspection at Kids Kare River Park to deliver findings regarding the above allegation.

LPA explained the purpose of the visit to Director Barbara Willett, who accompanied LPA on a tour of the facility, including indoor and outdoor areas. A census of children in care was taken during the visit.

During the course of the investigation, LPA interviewed staff, parents, children, and witnesses; reviewed facility records plus obtained relevant reports and documentation. Interviews and records revealed that on December 8, 2025, a preschool child (Child #1) was signed into the facility and, in error, transported to an elementary school site. The child was dropped off at approximately 7:36 a.m., leaving them without supervision (continued on LIC9099-C).
Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 04-CC-20251209094328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: KIDS KARE RIVER PARK
FACILITY NUMBER: 100404961
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/26/2026
Section Cited
CCR
101229(a)(1)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time…Supervision shall include visual observation. This requirement was not met as evidenced by:
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Director states they will immediately:
1. Review and revise transportation/drop-off procedures to ensure children remain at the correct facility.
2. Train all staff on supervision per Title 22, §101229(a) and document completion.
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Based on interviews and records reviewed, staff did not ensure supervision of Child #1, who was mistakenly transported to an elementary school site and left unsupervised. This posed an immediate health and safety risk.
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3. Implement child attendance and transport verification before departure.
4. Submit proof of training and updated procedures to Fresno CCL by 1/26/26 COB.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 04-CC-20251209094328
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KIDS KARE RIVER PARK
FACILITY NUMBER: 100404961
VISIT DATE: 01/23/2026
NARRATIVE
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Based on the investigation and evidence obtained, the preponderance of evidence standard has been met. Therefore, the above allegation is SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency is cited today (see LIC 9099-D).

LPA informed Director Barbara Willett that this report dated January 23, 2026, documents one Type A citation, which must be posted for 30 consecutive days because it represents an immediate risk to the health, safety, or personal rights of children in care. LPA also advised the director to provide a copy of this report to parents/guardians of all currently enrolled children by the next business day or the next day children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in each child’s file for verification.

A copy of the Fact Sheet – Child Care Parent Notification Requirements and LIC 9224 was provided to Director Willett.

An exit interview was conducted with Director Barbara Willett. A copy of this report and the Appeal Rights were provided and discussed.

An immediate civil penalty of $500 was assessed.

A Notice of Site Visit was provided, posted on the parent board, and the licensee was instructed that it must remain posted for 30 days.
SUPERVISORS NAME: Joseph Pacheco
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
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