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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103801329
Report Date: 11/14/2023
Date Signed: 11/14/2023 12:29:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2023 and conducted by Evaluator Denisia Jimenez
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20230920170209
FACILITY NAME:KINDERCARE LEARNING CENTER, #1015FACILITY NUMBER:
103801329
ADMINISTRATOR:AVALOS, TASHAFACILITY TYPE:
850
ADDRESS:1785 VILLA DRIVETELEPHONE:
(559) 297-1888
CITY:CLOVISSTATE: CAZIP CODE:
93612
CAPACITY:72CENSUS: 63DATE:
11/14/2023
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Tasha Avalos TIME COMPLETED:
11:40 PM
ALLEGATION(S):
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Staff handle day care children in care in a rough manner.
INVESTIGATION FINDINGS:
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On 11/14/23, Licensing Program Analyst (LPA) Denisia Jimenez conducted an unannounced complaint inspection at the facility to deliver finding for the above-mentioned allegation. LPA met with Director, Tasha Avalos. LPA explained and discussed the above allegation, and a census was taken.

This agency investigated the complaint alleging Staff handle day care children in a rough manner. During the investigation, LPA interviewed Complainant, Director, Day Care Staff, and Day Care Parents. LPA also reviewed facility records, requested a copy of the children’s roster, and a copy of the facility’s family handbook.
Interviews revealed that staff have handled multiple day care children in care in a rough manner on various occasions by doing closed hands and pulling child from their arm, yanking the child’s arm, grabbing the child by the arm while telling child to hurry up. LPA recommended to the Director to retrain the staff as this violates children’s personal rights. Based upon information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.



Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Juvenal MoctezumaTELEPHONE: (559) 650-7869
LICENSING EVALUATOR NAME: Denisia JimenezTELEPHONE: (559) 767-0718
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20230920170209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KINDERCARE LEARNING CENTER, #1015
FACILITY NUMBER: 103801329
VISIT DATE: 11/14/2023
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 1 the following deficiency Type A is being cited (see 9099-D)

Upon receipt, the licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months." The licensee was provided a copy of the "Fact Sheet" for AB 633 (Parent Notification Requirements), along with a copy of the relevant documents this date. A completed signed copy of the LIC 9224 will be placed in each child's file.


An exit interview was conducted with Director, Tasha Avalos. A copy of this report and Appeal Rights were provided and discussed with Tasha Avalos.
A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISOR'S NAME: Juvenal MoctezumaTELEPHONE: (559) 650-7869
LICENSING EVALUATOR NAME: Denisia JimenezTELEPHONE: (559) 767-0718
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 04-CC-20230920170209
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: KINDERCARE LEARNING CENTER, #1015
FACILITY NUMBER: 103801329
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/14/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/14/2023
Section Cited
CCR
101223(a)(1)
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Personal Rights(a)The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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The Director stated that she would be retraining staff on personal rights of child specificially on holding or threatening to withhold. The Director stated she will have it done by 11/17/23.
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This requirement is not met as evidenced by: Based on interview, the licensee did not comply with the section cited above. Staff have handled multiple day care children in care in a rough manner on various occasions which poses an immediate health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Juvenal MoctezumaTELEPHONE: (559) 650-7869
LICENSING EVALUATOR NAME: Denisia JimenezTELEPHONE: (559) 767-0718
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO-CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/20/2023 and conducted by Evaluator Denisia Jimenez
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20230920170209

FACILITY NAME:KINDERCARE LEARNING CENTER, #1015FACILITY NUMBER:
103801329
ADMINISTRATOR:AVALOS, TASHAFACILITY TYPE:
850
ADDRESS:1785 VILLA DRIVETELEPHONE:
(559) 297-1888
CITY:CLOVISSTATE: CAZIP CODE:
93612
CAPACITY:72CENSUS: 63DATE:
11/14/2023
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Tasha Avalos TIME COMPLETED:
11:40 PM
ALLEGATION(S):
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Staff do not ensure that day care child(ren's) diapering needs are met while in care.
Staff do not ensure that day care child(ren's) hygiene needs are met while in care.
INVESTIGATION FINDINGS:
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On 11/14/23, Licensing Program Analyst (LPA) Denisia Jimenez conducted an unannounced complaint inspection at the facility to deliver findings for the above-mentioned allegations. LPA met with Director, Tasha Avalos. LPA explained and discussed the above allegations, and a census was taken.
During the course of the investigation, LPA interviewed Complainant, Director, Day Care Staff, and Day Care Parents. LPA also reviewed facility records, requested a copy of the children’s roster, and a copy of the facility’s family handbook.
Even though an incident occurred alleging that a child’s diaper was not changed the investigation did not reveal sufficient information confirming that this happened. File reviews & interviews conducted indicated that staff use Center Management System to notify parents of the times their children’s diapers get changed. Staff also log this in the diaper log that is next to the diaper changing station. Interviews conducted also did not reveal any discrepancies and even though some children’s diapers were not being changed every 1 or 2 hours, the investigation did not reveal any issues or concerns regarding diapering or child’s hygiene needs not being met.
An exit interview was conducted with Director, Tasha Avalos. A copy of this report and Appeal Rights were provided and discussed with Tasha Avalos.

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Juvenal MoctezumaTELEPHONE: (559) 650-7869
LICENSING EVALUATOR NAME: Denisia JimenezTELEPHONE: (559) 767-0718
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4