<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808029
Report Date: 04/21/2022
Date Signed: 04/21/2022 01:11:43 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/28/2022 and conducted by Evaluator Cynthia Brannon
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220228121647
FACILITY NAME:KIDS KARE RIVER BLUFFFACILITY NUMBER:
103808029
ADMINISTRATOR:SALGADO, KARIFACILITY TYPE:
840
ADDRESS:10011 N. CHESTNUTTELEPHONE:
(559) 434-2481
CITY:FRESNOSTATE: CAZIP CODE:
93720
CAPACITY:56CENSUS: 9DATE:
04/21/2022
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Kari SalgadoTIME COMPLETED:
01:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Parents are not allowed to enter the facility.
Facility is not posting licensing information accessible to parents.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Brannon and J. Pacheco conducted an unannounced complaint inspection to provide findings of the above allegation. LPA met with Director, Kari Salgado. LPA reviewed the allegations, and toured the facility, inside and outside. LPA observed 9 children with one adult.

Through the course of this investigation, LPA Brannon interviewed current, previous staff and parents.
Interviews reflect that during drop off, parents arrive at the front door and wait for staff to come out. Staff will conduct COVID risk assessment of child and take child’s temperature. Upon determining that child does not show any symptoms of COVID, staff will take child to child’s assigned classroom. During pickup, parent arrive at the front door, staff will come out or will call child’s teacher to inform that parent is here to pick up their child. Interviews reflect that a parent of a school-age child did request to come into the front lobby without making an appointment. However, it has come to the Department’s attention that licensee did provide flyers to parents stating that in order to inspect their child’s classroom, licensee prefers advance notice and that parents will be able to visit in the building during non-peak times. Parents/legal guardians do not have to make appoints nor inspect during non-peak times. CONTINUED ON FOLLOWING PAGE
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Michael DuarteTELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Cynthia BrannonTELEPHONE: (559) 388-3635
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20220228121647
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: KIDS KARE RIVER BLUFF
FACILITY NUMBER: 103808029
VISIT DATE: 04/21/2022
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
LPA is recommending that licensee reviews Title 22, Section 101218.1: Admission Procedures and Parental and Authorized Representative’s Rights, including H&S code 1596.857: …parent or guardian of a child receiving services in a child day care facility has the right to enter and inspect the facility without advance notice during normal operating hours of the facility…if facility denies a parent or legal guardian the right to enter and inspect a facility or retaliates, the department shall issue the facility a warning citation. For any subsequent violation of this right, the department may impose a civil penalty…Parents/legal guardians do not have to make appoints nor inspect during non-peak times.

Interviews reflect that parents/legal guardians were not aware that they could inspect their child’s classroom or request to enter the front lobby, where the required postings are posted. One parent did request to come into the front lobby to discuss their child. This parent did not make an appointment and was admitted after COVID assessment. Other parents informed LPA Brannon that the flyer stated they would have to make an appointment to enter the facility.

Licensee does have a sandwich board outside facility’s front door. If licensee persists to keep required postings in the front lobby, parents are to be allowed into facility as they wish. LPA did recommend having CCLD required postings on the sandwich board to allow parents/authorized representatives the ability of viewing required postings without having to request to enter facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency is cited during today’s visit. Exit interview conducted with the director, Kari Salgado. Appeal rights were provided. A Notice of Site Visit was posted on parent board in presence of LPA Brannon.

A COPY OF THIS REPORT IS TO REMAIN IN THE FACILITY FOR PUBLIC REVIEW.

THIS REPORT SHALL BE MADE AVAILABLE TO THE PUBLIC UPON REQUEST.

To order forms, etc. visit our website at www.ccld.ca.gov

SUPERVISOR'S NAME: Michael DuarteTELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Cynthia BrannonTELEPHONE: (559) 388-3635
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2