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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808389
Report Date: 02/11/2020
Date Signed: 02/11/2020 09:37:50 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/23/2019 and conducted by Evaluator Diane Mercado
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20191123114544
FACILITY NAME:BLUFF VIEW PRIVATE PRESCHOOL OF FRESNOFACILITY NUMBER:
103808389
ADMINISTRATOR:FLEISCHER, PENNYFACILITY TYPE:
850
ADDRESS:7805 N PALM AVETELEPHONE:
(559) 431-5437
CITY:FRESNOSTATE: CAZIP CODE:
93711
CAPACITY:160CENSUS: 143DATE:
02/11/2020
UNANNOUNCEDTIME BEGAN:
07:45 AM
MET WITH:Roxan TutelianTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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1. Day care child sustained an unexplained injury while in care.
2. Facility failed to report incident to child's authorized representative.
3. Day care child(ren)'s diapering needs are not being met.

INVESTIGATION FINDINGS:
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On 02/11/2020 Licensing Program Analysts (LPAs) Diane Mercado and Rene Mancinas Jr. arrived at the facility to conduct an unannounced complaint inspection. LPAs met with Director Roxan Tutelian to provide findings regarding the above allegations.

During the course of the investigation LPAs Mercado and Mancinas inspected the facility, reviewed facility records and interviewed staff and parents.

Allegation 1: Based on interviews conducted and review of facility records, it was determined that although a child may have sustained a minor injury (scrape/abrasion) while in care there is not a preponderance of evidence to prove that this was a result of a lack of supervision by facility staff.

Continued on LIC 9099-C
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Susie FanningTELEPHONE: (559) 650-7890
LICENSING EVALUATOR NAME: Diane MercadoTELEPHONE: (559) 341-6334
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/23/2019 and conducted by Evaluator Diane Mercado
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20191123114544

FACILITY NAME:BLUFF VIEW PRIVATE PRESCHOOL OF FRESNOFACILITY NUMBER:
103808389
ADMINISTRATOR:FLEISCHER, PENNYFACILITY TYPE:
850
ADDRESS:7805 N PALM AVETELEPHONE:
(559) 431-5437
CITY:FRESNOSTATE: CAZIP CODE:
93711
CAPACITY:160CENSUS: 143DATE:
02/11/2020
UNANNOUNCEDTIME BEGAN:
07:45 AM
MET WITH:TIME COMPLETED:
10:00 AM
ALLEGATION(S):
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1. Facility staff failed to properly sanitize changing station.
INVESTIGATION FINDINGS:
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On 02/11/2020 Licensing Program Analysts (LPAs) Diane Mercado and Rene Mancinas Jr. arrived at the facility to conduct an unannounced complaint inspection. LPAs met with Director Roxan Tutelian to provide findings regarding the above allegation.

During the course of the investigation LPAs Mercado and Mancinas inspected the facility, reviewed facility records and interviewed staff and parents.

Allegation 1: On 01/29/2020 LPAs observed staff #1 change three children’s diapers and staff did not clean/sanitize changing mat after each use, nor did staff #1 wash their hands after changing each child’s diaper. Plan of operation for facility does not address policy for diapering and sanitation.
(Continued on 9099-C)
Substantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Susie FanningTELEPHONE: (559) 650-7890
LICENSING EVALUATOR NAME: Diane MercadoTELEPHONE: (559) 341-6334
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 04-CC-20191123114544
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BLUFF VIEW PRIVATE PRESCHOOL OF FRESNO
FACILITY NUMBER: 103808389
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/11/2020
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/13/2020
Section Cited
CCR
101238(a)
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(a)The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement was not met as evidenced by LPAs observations and staff interviews:
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Director agreed to conduct a staff meeting focusing on daipering changing/sanitation procedures. Meeting agenda and attendance sheet to be submitted to CCLD-Fresno by POC date. Director will
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revealed that when staff change children’s diapers on the portable foam changing mat it is not being sanitized after each child. This poses a potential risk to the health, safety, or personal rights of children in care.
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also update facility plan of operation/staff handbook and facility parent handbook to reflect specific diapering/potty training services and procedures.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Susie FanningTELEPHONE: (559) 650-7890
LICENSING EVALUATOR NAME: Diane MercadoTELEPHONE: (559) 341-6334
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2020
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2020
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 04-CC-20191123114544
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BLUFF VIEW PRIVATE PRESCHOOL OF FRESNO
FACILITY NUMBER: 103808389
VISIT DATE: 02/11/2020
NARRATIVE
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The preponderance of evidence standard has been met, therefore, the above allegation is SUBSTANTIATED.

Per Title 22, Division 12, Chapter 3, the following deficiency is cited: see attached LIC 9099-D.

An exit interview was conducted with Director, Roxan Tutelian and appeal rights were provided. LIC 9213 Notice of Site Inspection form is required to be posted for 30 days.

SUPERVISOR'S NAME: Susie FanningTELEPHONE: (559) 650-7890
LICENSING EVALUATOR NAME: Diane MercadoTELEPHONE: (559) 341-6334
LICENSING EVALUATOR SIGNATURE:

DATE: 02/10/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/10/2020
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 04-CC-20191123114544
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BLUFF VIEW PRIVATE PRESCHOOL OF FRESNO
FACILITY NUMBER: 103808389
VISIT DATE: 02/11/2020
NARRATIVE
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Allegation 2: Based on interviews conducted and review of facility records, there is not a preponderance of evidence to prove that incident with child receiving minor injury (scrape/abrasion) required immediate notification to child’s authorized representative. Facility does not have a policy in their plan of operation addressing protocol for reporting incidents to authorized parents/guardians/representatives.

Allegation 3: Based on interviews conducted and review of facility records, there is not a preponderance of evidence to prove that child’s diapering needs were not being met resulting in diaper rash. Facility does not have a policy in their plan of operation addressing protocol for potty training and/or diapering.

Although the above allegations may have happened or may be valid, the preponderance of evidence standard has not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED.

Per Title 22, Division 12, Chapter 3, no deficiencies are being cited. An exit interview was conducted with Director, Roxan Tutelian. LIC 9213 Notice of Site Inspection form is required to be posted for 30 days.

SUPERVISOR'S NAME: Susie FanningTELEPHONE: (559) 650-7890
LICENSING EVALUATOR NAME: Diane MercadoTELEPHONE: (559) 341-6334
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2020
LIC9099 (FAS) - (06/04)
Page: 6 of 6