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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 103808992
Report Date: 11/18/2024
Date Signed: 11/18/2024 04:25:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Aurelio Mendoza
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20241021151243
FACILITY NAME:READING AND BEYOND PRESCHOOL TWOFACILITY NUMBER:
103808992
ADMINISTRATOR:BURCH, SHANNONFACILITY TYPE:
850
ADDRESS:2672 E ALLUVIAL AVETELEPHONE:
(559) 691-6640
CITY:FRESNOSTATE: CAZIP CODE:
93720
CAPACITY:48CENSUS: 11DATE:
11/18/2024
UNANNOUNCEDTIME BEGAN:
03:45 PM
MET WITH:Director Christina CobleTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Staff are operating over ratio.
Staff do not supervise children in the restroom.
INVESTIGATION FINDINGS:
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On 11/18/2024, Licensing Program Analyst (LPA) Aurelio Mendoza conducted an unannounced complaint inspection. LPA met with Director Christina Coble, toured the facility, and conducted a census.
The purpose of the inspection was to deliver findings for the following allegations received by the Child Care Licensing Division on 10/21/2024:

1. Staff are operating over ratio.
2. Staff do not supervise children in the restroom.

During the investigation, LPA interviewed the reporting party (RP), Director Christina Coble, staff, parents, and children. Records were reviewed, and observations were made during complaint inspection visits on 10/28/2024, 11/13/2024, and 11/18/2024.

***Continued on 9099-C***
Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 04-CC-20241021151243
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: READING AND BEYOND PRESCHOOL TWO
FACILITY NUMBER: 103808992
VISIT DATE: 11/18/2024
NARRATIVE
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The agency investigated the allegations that:

1. Staff are operating over ratio.
2. Staff do not supervise children in the restroom.

Interviews provided conflicting information. Record reviews and observations supported that the facility was following ratios, and children were observed being supervised during restroom activities. However, there was no definitive evidence to confirm or refute the allegations. Although the allegations may have occurred, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are unsubstantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency was cited. An exit interview was conducted, and the report was reviewed with Director Christina Coble. This report shall be made available to the public upon request. A Notice of Site Visit was provided and must remain posted for 30 days. A copy of the Appeal Rights was also provided to the director.

***End of Report***
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Aurelio Mendoza
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2