115405947-12-10-2021-13-CC-EVIA-C9NVPF-20211213153640

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 115405947
Report Date: 12/10/2021
Date Signed: 12/10/2021 10:12:34 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/10/2021 and conducted by Evaluator Emilia Grisak

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20210910092136

FACILITY NAME:	VILLA AVENUE HEAD START		FACILITY NUMBER:	115405947
ADMINISTRATOR:	DUNTSCH, AMANDA		FACILITY TYPE:	850
ADDRESS:	451 S. VILLA AVENUE		TELEPHONE:	(530) 934-6596
CITY:	WILLOWS	STATE: CA	ZIP CODE:	95988
CAPACITY:	20	CENSUS: 11	DATE:	12/10/2021
		UNANNOUNCED	TIME BEGAN:	09:50 AM
MET WITH:	Noemi Suarez		TIME COMPLETED:	10:20 AM

ALLEGATION(S):

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Staff spoke inappropriately to child

INVESTIGATION FINDINGS:

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On 12/10/21 at 9:50am, Licensing Program Analyst (LPA) Emilia Grisak conducted an unannounced complaint inspection, and met with Acting Director Noemi Suarez. It was alleged that staff spoke inappropriately to child, specifically that S1 was speaking to C1 in a mean way.
S1 was interviewed on 11/16/2021 at 11:46am and denied the allegation. S1 stated that C1 was having an outburst and throwing items and she was attempting to provide support. S1 stated that C1 came and rested their head on her stomach and S1 rubbed C1’s back and was assisting child in picking items up. S1 stated that she had one hand gently on C1’s back and she was telling C1 what they were doing. S1 stated that she was not frustrated and did nothing wrong. Five staff, eleven parents and one witness were interviewed on 9/16/2021, 10/1/2021, 10/5/2021, 10/21/21, 10/25/21, 10/26/21, 10/27/2021, 11/4/2021, 11/16/2021, and 11/22/2021 regarding this allegation. It was stated during staff interviews that S1 has a strict and firm way of speaking. It was stated by four out of five staff that S1 does not sound mean. It was stated by two out of eleven parents that S1 has a strict way of speaking. It was stated by nine out of eleven parents that there are no issues or concerns regarding how S1 speaks to children. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 day.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Erin Virrueta	TELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Emilia Grisak	TELEPHONE: (530) 895-5821
LICENSING EVALUATOR SIGNATURE:	DATE: 12/10/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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