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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 121303333
Report Date: 08/28/2023
Date Signed: 08/28/2023 01:13:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2023 and conducted by Evaluator Noah Wheeler
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230608135139
FACILITY NAME:COLLEGE OF THE REDWOODS, CHILD DEVELOPMENT CENTERFACILITY NUMBER:
121303333
ADMINISTRATOR:HILL, WENDYFACILITY TYPE:
850
ADDRESS:7351 TOMPKINS HILL ROADTELEPHONE:
(707) 476-4337
CITY:EUREKASTATE: CAZIP CODE:
95501
CAPACITY:72CENSUS: 18DATE:
08/28/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Wendy HillTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff inappropriately restrained daycare children while in care
INVESTIGATION FINDINGS:
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On 08/28/23 at 9:15 AM, Licensing Program Analysts (LPA) K. Lynch and N. Wheeler visited the center for the purpose of a closing complaint investigation visit. It was alleged staff inappropriately restrained daycare children while in care. The center self-reported the incident from 06/01/23 as both an unusual incident and as a complaint to Licensing. The Center Director was interviewed and stated staff had reported the incident to her, and she then contacted Licensing and the campus public officer. During the investigation, staff witnesses disclosed a staff had used an inappropriate method of restraint, specifically a staff member used their leg wrapped over a child keeping them on their mat during naptime. Three staff witnesses (S1-S3) gave written disclosures, and/or were interviewed, and stated they witnessed the staff with their leg over the child at naptime. Three staff gave written disclosures on 06/06/23 after the incident and two were also interviewed on 08/28/23. Five children (C1-C5) were interviewed on 06/20/23 and four parents/guardians (P1-P4) on 08/23/23 and there were no disclosures. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22 is cited on the attached LIC 9099D. Exit interview was conducted, notice of site visit posted, and appeal rights were provided.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Noah WheelerTELEPHONE: 530-895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 13-CC-20230608135139
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: COLLEGE OF THE REDWOODS, CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 121303333
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/25/2023
Section Cited
CCR
101223
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Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
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Director stated the staff was put on administrative leave, and also she has subsequently conducted staff training for personal rights including socio-emotional and positive communication with children, brain development, positive development, challenging behaviors training,
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This requirement was not met as evidenced by a staff was witnessed by other staff restraining a child on their mat during naptime.
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and teacher expectations and provided documentation of training proof to LPAs at time of visit, POC cleared.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Noah WheelerTELEPHONE: 530-895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/08/2023 and conducted by Evaluator Noah Wheeler
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230608135139

FACILITY NAME:COLLEGE OF THE REDWOODS, CHILD DEVELOPMENT CENTERFACILITY NUMBER:
121303333
ADMINISTRATOR:HILL, WENDYFACILITY TYPE:
850
ADDRESS:7351 TOMPKINS HILL ROADTELEPHONE:
(707) 476-4337
CITY:EUREKASTATE: CAZIP CODE:
95501
CAPACITY:72CENSUS: 18DATE:
08/28/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Wendy HillTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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2
3
4
5
6
7
8
9
Staff handled daycare children in a rough manner
INVESTIGATION FINDINGS:
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On 08/28/2023 at 9:15 AM, a closing complaint investigation visit was made to the facility by Licensing Program Analysts (LPA) K. Lynch and N. Wheeler. It has been alleged staff handled daycare children in a rough manner, specifically at naptime. The Center Director was interviewed and stated staff had reported the incident to her, and she then contacted Licensing and the campus public officer. Three staff (S1-S3) gave written disclosures on 06/06/23 after the incident and two were also interviewed on 08/28/23, and there was one written disclosure from staff (S1) of witnessing the incident. Five children (C1-C5) were interviewed on 06/20/23 and four parents/guardians (P1-P4) on 08/23/23 and there were no disclosures. During the complaint inspection visits, LPAs also observed the facility staff was providing adequate care and supervision to children and did not observe rough physical handling of children by staff. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted, appeal rights provided, and notice of site visit posted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 966-0216
LICENSING EVALUATOR NAME: Noah WheelerTELEPHONE: 530-895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4