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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 123007037
Report Date: 04/26/2021
Date Signed: 04/27/2021 08:13:28 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2020 and conducted by Evaluator Jaime Snow
COMPLAINT CONTROL NUMBER: 13-CC-20201006160903
FACILITY NAME:CHILDREN'S COTTAGE PRESCHOOL, THEFACILITY NUMBER:
123007037
ADMINISTRATOR:SANDERS, LEAHFACILITY TYPE:
850
ADDRESS:1807 HARRISON AVENUETELEPHONE:
(707) 445-4383
CITY:EUREKASTATE: CAZIP CODE:
95501
CAPACITY:30CENSUS: DATE:
04/26/2021
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Rose MccutchenTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Children are unsupervised
Fence is in disrepair
Injury not reported as required
INVESTIGATION FINDINGS:
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The facility inspection was conducted via video due to the current state of emergency regarding the COVID-19 outbreak. On 4/26/21 at 3pm, Licensing Program Analyst (LPA) Snow conducted an announced complaint inspection and met with licensee/director Rose Mccutchen to discuss the allegations opened on 10/16/20.
It was alleged that an there was an injury requiring medical attention that was not reported to Community Care Licensing in writing within 7 days as required. The licensee and parent of child (C1) confirmed that C1 had sustained a fractured hand on the play yard in approximately August or September of 2020. The licensee, Rose Mccutchen said the director, Leah Sanders, may have sent the report but the director said she did not because she was out on leave at the time. CCL did not receive a written notification as required therefore the allegation is substantiated.
continued....
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 13-CC-20201006160903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CHILDREN'S COTTAGE PRESCHOOL, THE
FACILITY NUMBER: 123007037
VISIT DATE: 04/26/2021
NARRATIVE
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It was alleged that the fence is in disrepair; The On 4/26/21 at 3pm, Licensing Program Analyst (LPA) Snow conducted an announced complaint inspection and met with licensee/director Rose Mccutchen to discuss the allegations. At 1pm on 10/16/20 the Licensee used video to show the LPA the portions of the broken chicken wire fence near the bamboo, that the children had been climbing. The Licensee said there were already plans to repair the fence. The Licensee sent photos of the broken fence. 10 witnesses were interviewed, and the majority were aware of the broken fence and several were frustrated that it took so long to address, therefore the allegation is substantiated.
It was alleged that children are unsupervised; specifically, that children are able to climb fences or get around them into places in the yard where the teacher cannot properly supervise them. On 10/16/20 the Licensee said that one of the fences requires some repairs, which she completed within the same month. Licensee said kids have started making it a game to climb fencing and that she has been addressing it. She had a meeting with the staff on 10/3/20 and ongoing communications with staff to discuss strategies to prevent this. On 4/26/21 The LPA discussed the supervision issues with the licensee, Rose Mcchutchen who said they had thought they resolved the issue but after consulting with staff she determined that there is still an issue with children getting back into the off-limits bamboo.
The LPA conducted 10 interviews and 6 corroborated that allegation and felt the supervision problem was ongoing as follows: Children continually climbing a fence to get into off-limits area with the bamboo. Children pooping a few times and regularly peeing in the play yard. Staff can’t see into bamboo against the fence, can’t see around the bamboo in the middle of the yard, can’t see into cement dome. Staff appearing to be unable to redirect some of the children. A Witness observed staff exclaim that they did not realize the child had been inside the bamboo as they emerged, regular scratches and ouch reports from the off-limits area with bamboo.
Photos of the yard/fence, a copy of the staff schedule & contact numbers, a facility roster and the incident report for the injured child. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 13-CC-20201006160903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CHILDREN'S COTTAGE PRESCHOOL, THE
FACILITY NUMBER: 123007037
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/26/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/30/2021
Section Cited
CCR
101229(a)(1)
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The licensee shall provide care and supervision as necessary to meet the children's needs Supervision shall include visual observation. This requirement is not met as evidenced by: as based on
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Written Plan to include
Staff zoning in yard (coverage of dome, bamboo etc), staff communication, redirection of problematic behaviors, how the bamboo area will be made safe or off-limits.
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Staff unable to stop children from climbing fences, regularly getting into off-limits areas and peeing and pooping on the play yard. Which poses/posed a potential Health and Safety risk to children in care.
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Plan due by 4/30/21
Plan should included timeline for staff training's and any physical changes to the yard.
Type B
04/26/2021
Section Cited
CCR
101238(a)
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Buildings and Grounds. The child care center shall be ... in good repair at all times to ensure the safety and well-being of children, employees and visitors. This requirement is not met as evidenced by:
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The licensee has already sent photo proof of fence repairs. * already corrected
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The fence needing repair as based on witness statements, licensee statement and observations. Which poses/posed a potential Health and Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2020 and conducted by Evaluator Jaime Snow
COMPLAINT CONTROL NUMBER: 13-CC-20201006160903

FACILITY NAME:CHILDREN'S COTTAGE PRESCHOOL, THEFACILITY NUMBER:
123007037
ADMINISTRATOR:SANDERS, LEAHFACILITY TYPE:
850
ADDRESS:1807 HARRISON AVENUETELEPHONE:
(707) 445-4383
CITY:EUREKASTATE: CAZIP CODE:
95501
CAPACITY:30CENSUS: DATE:
04/26/2021
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Rose MccutchenTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Children are left without a qualified staff person.
The facility is out of ratio
INVESTIGATION FINDINGS:
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The facility inspection was conducted via video due to the current state of emergency regarding the COVID-19 outbreak. On 4/26/21 at 3pm, Licensing Program Analyst (LPA) Snow conducted an announced complaint inspection and met with licensee/director Rose Mccutchen who had denied allegations at 1pm on 10/16/20.

It was alleged that children are left without a qualified staff person; specifically, that Aides were left alone with children & the facility is out of ratio; specifically, that staff is left to care for too many children at one time. Licensee denied this, stating that she has more than enough qualified staff & provided information on who was qualified to be a teacher along with a staff schedule showing coverage. The licensee also explained how they maintain ratio at any given time and the use of the ‘white board’ to keep track of the number of children. continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 13-CC-20201006160903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: CHILDREN'S COTTAGE PRESCHOOL, THE
FACILITY NUMBER: 123007037
VISIT DATE: 04/26/2021
NARRATIVE
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During the visit on 10/16/20 on 12:50PM the LPA observed the facility within ratio as follows; one room with 3 staff (at least one is teacher qualified) supervising 4 children and the second room had 3 staff (at least one is teacher qualified) supervising 9 children. The LPA conducted interviews with 10 witnesses, only 2 corroborated the allegations as follows; one stated An Aide was alone with children on the play yard multiple times for a few minutes and the other stated that a teacher was left with over 12 children two times; In both cases additional staff was either on site or on a break. The remaining 8 witnesses either denied the allegations or did not know therefore the allegations are unsubstantiated.


Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. An exit interview was conducted. The Notice of Site Visit must be posted for 30 days.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2021
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 13-CC-20201006160903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CHILDREN'S COTTAGE PRESCHOOL, THE
FACILITY NUMBER: 123007037
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/26/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/30/2021
Section Cited
CCR
101212(d)(1)(B)
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Reporting Requirements Any injury to any child that requires medical treatment.
Requirement not met as evidenced by the facility not providing the report to Community Care Licensing
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Send Plan stating that you shall send a written incident report within 7 days of an injury requiring medical attention and who is responsible for sending the report.
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within 7 days of a child requiring medical attention & by witness statements. Which posed a potential Health and Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-5033
LICENSING EVALUATOR NAME: Jaime SnowTELEPHONE: (530)215-6132
LICENSING EVALUATOR SIGNATURE:

DATE: 04/26/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2021
LIC9099 (FAS) - (06/04)
Page: 7 of 7