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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 125406548
Report Date: 12/18/2020
Date Signed: 12/18/2020 03:58:20 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2020 and conducted by Evaluator Kiriko Lynch
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20200316140940
FACILITY NAME:LITTLE LEARNERS CENTERFACILITY NUMBER:
125406548
ADMINISTRATOR:ARNOT, KRYSTALFACILITY TYPE:
850
ADDRESS:1111 M STREETTELEPHONE:
(707) 633-6280
CITY:ARCATASTATE: CAZIP CODE:
95521
CAPACITY:55CENSUS: 0DATE:
12/18/2020
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Shannon HallTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Director would not provide a child's records to the parent.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Kiriko Lynch conducted a closing complaint investigation at the Owner/Administrator's virtual work location for the purpose of delivering complaint findings. The investigation was conducted via tele-inspection due to the current state of emergency regarding the COVID-19 outbreak. It was alleged that the Director would not provide a child’s records to the parent.
The Owner/Administrator was interviewed on 03/26/2020 and stated the parent had asked for access to attendance records for a child of shared custody, and she did not give the documentation to him due to the records were not for the days he did drop-off and pick-up of the child. The parent stated the Director and Owner/Administrator was provided a copy of the court order that states both parents are allowed access to the child’s documentation and records at the facility regardless of the custody schedule. Through interviews and record reviews, LPA found the parent had been initially denied access to child’s attendance records.
Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099D. Appeal rights were provided and exit interview conducted.
Substantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Kiriko LynchTELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 13-CC-20200316140940
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: LITTLE LEARNERS CENTER
FACILITY NUMBER: 125406548
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/18/2020
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/18/2021
Section Cited
CCR
101221
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Child Records (e) A child's records shall also be open to inspection by the child's authorized representative.

This requirement was not met as evidenced by facility did not initially provide child's attendance records to the parent in accordance with the court order.
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Owner/Administrator stated she will ensure she and her Directors will review all neccessary information from court orders and advise staff to follow the orders and stipulations as needed. She stated she will send in a written statement of the agreement to Licensing by POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Erin VirruetaTELEPHONE: (530) 895-4325
LICENSING EVALUATOR NAME: Kiriko LynchTELEPHONE: (530) 895-5033
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2020
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2