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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136608017
Report Date: 07/01/2024
Date Signed: 07/01/2024 12:47:04 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240422152955
FACILITY NAME:UNITED FAMILIES INC.FACILITY NUMBER:
136608017
ADMINISTRATOR:OLGA MENDEZFACILITY TYPE:
850
ADDRESS:300 NORTH PALM AVENUETELEPHONE:
(760) 344-8347
CITY:BRAWLEYSTATE: CAZIP CODE:
92227
CAPACITY:115CENSUS: 67DATE:
07/01/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Jessica FregosoTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not inform day care child's responsible party of incident.
INVESTIGATION FINDINGS:
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On July 1, 2024 at 10:45 am Licensing Program Analyst, (LPA), Gloria Gonzalez conducted an inspection to deliver complaint findings. LPA met with Facility Representative, Jessica Fregoso. LPA observed 67 daycare children and 12 staff members at the time of this inspection.

On April 22, 2024, Community Care Licensing (CCL) received a complaint alleging staff did not inform day care child's responsible party of incident. During the course of this investigation, interviews were conducted with the Director, 11 staff members, 8 daycare children, and 8 daycare parents. Staff #1 admitted observing Child #1 hit and scratch Child #2 on the face and separated the children. Staff #1 stated she informed Staff #2, who was to inform the parent. Staff #2 admitted to not informing the parent on the day of the incident since she had to leave early for the day. Fregoso states she was not aware of the incident at the time the child was picked up.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2024 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20240422152955

FACILITY NAME:UNITED FAMILIES INC.FACILITY NUMBER:
136608017
ADMINISTRATOR:OLGA MENDEZFACILITY TYPE:
850
ADDRESS:300 NORTH PALM AVENUETELEPHONE:
(760) 344-8347
CITY:BRAWLEYSTATE: CAZIP CODE:
92227
CAPACITY:81CENSUS: 67DATE:
07/01/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Jessica FregosoTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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5
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8
9
Staff did not provide adequate supervision to day care children.
INVESTIGATION FINDINGS:
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On July 1, 2024, at 10:45 AM , Licensing Program Analyst (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Facility Representative, Jessica Fregoso, regarding the above allegation. LPA advised Fregoso of the purpose of the inspection and conducted a tour of the facility. There were 67 daycare children and 12 staff members present during the inspection.

On April 22, 2024, Community Care Licensing (CCL) received a complaint alleging staff did not provide adequate supervision to day care children. During the course of the investigation interviews were conducted with Director, 11 staff members, 8 daycare parents, and 8 daycare children. Director and Staff denied the above allegation and stated that staff maintain adequate supervision to children at all times. Daycare parents and daycare children interviewed did not have any concerns regarding the above allegation. There was no corroborating evidence regarding the allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20240422152955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: UNITED FAMILIES INC.
FACILITY NUMBER: 136608017
VISIT DATE: 07/01/2024
NARRATIVE
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Due to conflicting information obtained from the interviews, and although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore the above allegation is found to be unsubstantiated.

No deficiencies cited.

A copy of this report and appeal rights (LIC 9058) was provided to Fregoso. LPA observed Fregoso post LIC9213 – Notice of Site Visit and Fregoso was advised this notice is to be posted for 30 days from today’s date.

An exit interview was conducted with Facility Representative, Jessica Fregoso.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20240422152955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: UNITED FAMILIES INC.
FACILITY NUMBER: 136608017
VISIT DATE: 07/01/2024
NARRATIVE
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***This is an amended version of the report that was created on 7/1/24.***

Based on LPAs interviews which were conducted and records review, the preponderance of evidence standard has been met therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, is being cited on the attached LIC 9099D. See 9099-C for continuation.

1 Type B deficiency is being cited during today's inspection, see LIC9099D.

A copy of this report, notice of site visit (LIC 9213), and appeal rights (LIC 9058) was provided to Fregoso. LPA observed LIC9213 posted. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

An exit interview was conducted with Facility Representative, Jessica Fregoso.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20240422152955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: UNITED FAMILIES INC.
FACILITY NUMBER: 136608017
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/01/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/08/2024
Section Cited
CCR
101226(a)(2)
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101226 Health-Related Services (a)The licensee shall immediately notify the child's authorized representative... or...(2)In the case of less serious injuries...notify the child's authorized representative of the nature of the injury when the child is picked up from the center. This requirement is not met as evidenced by:
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Facility Represenative states she will submit a copy of a memorandum to staff, which states the protocols on reporting injuries to authorized representatives and will submit a written statement of understanding of this regulation and a summary of CCL video on reporting and will submit copies to the department by email by 7/8/24.
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Based on interviews and record reviewed, the licensee did not comply in staff admitted in not notifying the authorized representative of a child’s injury at time of pick-up, which poses a potential Safety and Personal Rights risk to persons in care.
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***This is an amended version of the report that was created on 7/1/24***
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5