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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136608073
Report Date: 09/04/2019
Date Signed: 09/04/2019 04:43:25 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2019 and conducted by Evaluator Yolanda Baez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20190612141041
FACILITY NAME:NEIGHBORHOOD HOUSE DAYCARE CENTERFACILITY NUMBER:
136608073
ADMINISTRATOR:AVILA, IGNACIAFACILITY TYPE:
850
ADDRESS:506 E. FOURTH STREETTELEPHONE:
(760) 357-6875
CITY:CALEXICOSTATE: CAZIP CODE:
92231
CAPACITY:78CENSUS: 34DATE:
09/04/2019
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Ignacia AvilaTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Center is using an unlicensed area to care for children
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Yolanda Baez and Michelle Palacio arrived at the facility to delver the findings of a complaint investigation. Upon arrival LPAs met with Director, Ignacia Avila. There were 34 children present throughout the investigation.
The evidence obtained is based off of several interviews that were conducted with Director, staff, children, and parents. Interviews conducted on 06/17/19 with staff, children, and Director's and Executive Director's own admittance confirmed that staff were taking children from Room C (Pedroza Hall) to the Calexico Neighborhood House Hall, an unlicensed area that is not approved by the department, due to the Air Conditioner malfunctioning and extreme heat temperatures. Parent Interviews disclosed that they would pick up their children from the "Hall". Interviews disclosed that children were taken to unlicensed area two different days for half the day. Therefore, it is determined that staff from the center were taking children to an unlicensed area. Based on the evidence obtained the preponderance of evidence standard has been met. Therefore, the above allegation, Center is using an unlicensed area to care for children, is found to be SUBSTANTIATED. See 9099D for cited deficiency. The Director was provided a copy of their appeal rights (LIC 9058 12/15) and their signature on this form acknowledges receipt of these rights.NOTICE OF SITE VISIT IS TO BE POSTED FOR 30 DAYS. LPA observed Director post notice of site visit.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Yolanda BaezTELEPHONE: (619) 767-2201
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2019 and conducted by Evaluator Yolanda Baez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20190612141041

FACILITY NAME:NEIGHBORHOOD HOUSE DAYCARE CENTERFACILITY NUMBER:
136608073
ADMINISTRATOR:AVILA, IGNACIAFACILITY TYPE:
850
ADDRESS:506 E. FOURTH STREETTELEPHONE:
(760) 357-6875
CITY:CALEXICOSTATE: CAZIP CODE:
92231
CAPACITY:78CENSUS: 34DATE:
09/04/2019
UNANNOUNCEDTIME BEGAN:
03:20 PM
MET WITH:Ignacia AvilaTIME COMPLETED:
04:50 PM
ALLEGATION(S):
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Air conditioner was not working and the temperature in the room that the children were using exceeded 85 degrees
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Yolanda Baez and Michelle Palacio arrived at the facility to delver the findings of a complaint investigation. Upon arrival LPAs met with Director, Ignacia Avila. There were 34 children present throughout the investigation.
The evidence obtained is based off of several interviews that were conducted with Director, staff, children, and parents. Interviews conducted on 06/17/19 with staff and children disclosed inconsistent statements regarding the room temperature in Room C (Pedroza Hall). Statements disclosed that the room temperature in Room C (Pedroza Hall) never exceeded 85 degrees, the room was at 82 degrees, and the room was seen at 87 degrees. Staff interviews disclosed that the Air conditioner had malfunctioned but there were inconsistent statements as to if the temperature in Room C was ever over 85 degrees. Based on inconsistent statements and the lack of witnesses, the allegations of Air conditioner was not working and the temperature in the room that the children were using exceeded 85 degrees is determined to be Unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. The licensee was provided a copy of the Appeal Rights and their signature on this form acknowledges receipt of these rights. Notice of Site Visit is to be posted for 30 days. LPA Baez observed Licensee posting the Notice of Site Visit.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Yolanda BaezTELEPHONE: (619) 767-2201
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2019
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2019
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 20-CC-20190612141041
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: NEIGHBORHOOD HOUSE DAYCARE CENTER
FACILITY NUMBER: 136608073
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/04/2019
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/18/2019
Section Cited
CCR
101173(c)
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Any proposed changes in the plan of operation that affect services to children shall be subject to departmental approval prior to implementation... Requirement not met as evidenced by interviews conducted. Staff, Children, and Parent interviews disclosed that children were taken to the Calexico Neighborhood House Hall, an unlicensed area...
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Director stated that she would submit a written plan of action to LPA Baez regarding the importance of keeping children in licensed areas. POC due date is 09/18/19.
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and an area that is not approved by the department due to the Air Conditioner malfunctioning and extreme heat temperatures. This poses a potential risk to the health and safety of the clients in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tulam VuTELEPHONE: (619) 767-2212
LICENSING EVALUATOR NAME: Yolanda BaezTELEPHONE: (619) 767-2201
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2019
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2019
LIC9099 (FAS) - (06/04)
Page: 3 of 3