150406473-12-17-2024-57-CC-LGAN-DCCPBZ-20241227101106

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 150406473
Report Date: 12/17/2024
Date Signed: 12/17/2024 01:19:02 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Lady Cabrera

PUBLIC

COMPLAINT CONTROL NUMBER: 57-CC-20241024162936

FACILITY NAME:	MING AVENUE CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	150406473
ADMINISTRATOR:	SABRINA RUNNELS		FACILITY TYPE:	850
ADDRESS:	1100 MING AVENUE		TELEPHONE:	(661) 835-7284
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93304
CAPACITY:	160	CENSUS: 61	DATE:	12/17/2024
		UNANNOUNCED	TIME BEGAN:	12:30 PM
MET WITH:	Rebecca Quintanilla		TIME COMPLETED:	01:20 PM

ALLEGATION(S):

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Staff handles day care child in a rough manner.
Staff inappropriately restrained day care child.
Staff does not ensure reporting requirements are being followed.

INVESTIGATION FINDINGS:

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On 12/17/2024, Licensing Program Analyst (LPA) Lady Cabrera conducted an unannounced complaint inspection at the facility. The purpose of the inspection was to deliver the findings for the above listed complaint allegations. LPA tour the facility with Site Supervisor Rebecca Quintanilla.

During the course of the investigation, LPA Cabrera collected facility records, video evidence and conducted interviews of staff, parents and children. Based on interviews and video evidence, it was determined that on 09/25/2024, Staff 1 handled Child 2 aggressively in a rough manner and restrained Child 2. The staff in question confirmed hugging the child and grabbing the child’s legs when the child was on the floor when experiencing a challenging behavior. Staff 1 has violated the personal rights of the child in care and staff have not been given the proper redirection that is necessary at the facility. This resulted in the child being handled in a rough manner and staff inappropriately restraining the child.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Luisa Gavoutian	TELEPHONE: (559) 650-7879
LICENSING EVALUATOR NAME: Lady Cabrera	TELEPHONE: (559) 978-8397
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 57-CC-20241024162936

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: MING AVENUE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 150406473
	VISIT DATE: 12/17/2024

NARRATIVE

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On 09/25/2024, Staff notified Site Supervisor and provided video evidence of staff mishandling a child. LPA provided Reporting Requirements regulation to Site Supervisor. On 11/07/2024, LPA arrived at the facility to investigate a complaint, it was confirmed the facility did not report the unusual incidents to Fresno Community Care Licensing (CCL) by telephone or fax within the CCL’s next working day and during its normal business hours. It was confirmed that Child 1 and Child 2 parents were not notified of their children being mishandled.

Based upon observations, and information gathered through interviews and video evidence, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

LPA Cabrera informed Site Supervisor that this report dated 12/17/2024 documents two Type A citations which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Cabrera informed Site Supervisor to provide a copy of this licensing report dated 12/17/2024 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days. Appeal rights were provided to Licensee.

SUPERVISOR'S NAME: Luisa Gavoutian	TELEPHONE: (559) 650-7879
LICENSING EVALUATOR NAME: Lady Cabrera	TELEPHONE: (559) 978-8397
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 57-CC-20241024162936

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: MING AVENUE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 150406473
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/17/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 12/18/2024 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223 Personal Rights(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule…This requirement was not met as evidenced by:	1 2 3 4 5 6 7	On 12/05/2024, Licensee conducted all-staff training regarding personal rights. Licensee provided sign-in sheet, agenda and packet that was provided to all staff.
	8 9 10 11 12 13 14	Based on records reviewed, physical evidence and interviews, Staff handled child in a rough manner and restrained the child, which poses an immediate risk health, safety, or personal rights to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Luisa Gavoutian	TELEPHONE: (559) 650-7879
LICENSING EVALUATOR NAME: Lady Cabrera	TELEPHONE: (559) 978-8397
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 57-CC-20241024162936

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: MING AVENUE CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 150406473
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 12/17/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 01/02/2025 Section Cited CCR 101212(d)	1 2 3 4 5 6 7	101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events... (d)(1) below, a report shall be made to the Department ... shall be submitted to the Department within seven days…	1 2 3 4 5 6 7	On 12/05/2024, Licensee conducted all-staff training regarding Reporting Requirements protocol. Licensee provided sign-in sheet, agenda and packet that was provided to all staff.
	8 9 10 11 12 13 14	This requirement was not met as evidenced by: Based on interviews and records reviewed, Licensee did not comply with the cited regulation, which poses a potential risk to the health, safety, or personal rights to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Luisa Gavoutian	TELEPHONE: (559) 650-7879
LICENSING EVALUATOR NAME: Lady Cabrera	TELEPHONE: (559) 978-8397
LICENSING EVALUATOR SIGNATURE:	DATE: 12/17/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024

LIC9099 (FAS) - (06/04)

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