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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153806122
Report Date: 11/29/2022
Date Signed: 11/29/2022 12:29:36 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/27/2022 and conducted by Evaluator Jessika Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20220927153539
FACILITY NAME:URENA, LUZ FAMILY CHILD CAREFACILITY NUMBER:
153806122
ADMINISTRATOR:URENA, LUZFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 364-8888
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93304
CAPACITY:14CENSUS: 6DATE:
11/29/2022
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Luz Urena- Licensee TIME COMPLETED:
12:35 PM
ALLEGATION(S):
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Staff left child in soiled clothing for extended period of time
INVESTIGATION FINDINGS:
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On 11/29/2022 , Licensing Program Analyst (LPA) Jessika Thompson arrived at the facility to conduct an unannounced complaint inspection and deliver findings. LPA met with Licensee Luz Urena and Staff #2. LPA explained the allegations and a census was taken.

During the course of this investigation, LPA interviewed staff and parents. Additionally, LPA reviewed facility records. Upon interview, Licensee stated that she ensures that children in care are not left in soiled clothing; however, during interviews with parents, one parent stated that upon picking her child up from care, she found her child's diaper to be soiled through the child's clothing. A second day-care parent stated that she once noticed that her child had developed a diaper rash while attending care at the facility, so she spoke with the licensee and requested that her child's diaper be changed more frequently as a means of diaper rash prevention, to which she stated the licensee agreed. Further, a third parent stated that her child developed a diaper rash several times while enrolled at the child care home due to facility staff failing to change the child's diaper in a timely manner (see next page, LIC9099C).
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Jessika Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 57-CC-20220927153539
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: URENA, LUZ FAMILY CHILD CARE
FACILITY NUMBER: 153806122
VISIT DATE: 11/29/2022
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 3, this deficiency is being cited on the attached LIC9099D.

Licensee was provided a copy of appeal rights. Exit interview conducted and report was reviewed with the licensee.
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Jessika Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 57-CC-20220927153539
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: URENA, LUZ FAMILY CHILD CARE
FACILITY NUMBER: 153806122
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/29/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/13/2022
Section Cited
CCR
102423
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Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
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Licensee stated she will implement usage of a diaper change log, which will require all staff to log the date and time of each child's diaper change daily. Licensee stated she will use this log as a means to ensure that each child's diaper is changed in a timely manner.
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To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement was not met as evidenced by interviews conducted with staff and day-care parents (see LIC9099 & LIC9099C for further details).
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A copy of completed logs for infant(s) in care is to be submitted to the Fresno Community Care Licensing Office by 12/13/2022
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susie Fanning
LICENSING EVALUATOR NAME: Jessika Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 11/29/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/29/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3