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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153808873
Report Date: 04/05/2022
Date Signed: 04/05/2022 03:23:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2022 and conducted by Evaluator Jessika Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220202092204
FACILITY NAME:NOAHS ARK PRESCHOOLFACILITY NUMBER:
153808873
ADMINISTRATOR:HERNANDEZ, JENNYFACILITY TYPE:
840
ADDRESS:175 CHESTER AVENUETELEPHONE:
(661) 322-0702
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93301
CAPACITY:14CENSUS: 0DATE:
04/05/2022
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Brenda Castillo- Teacher TIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff did not provide adequate transportation for day care children(s).
Staff did not pick up daycare children in a timely manner.
Staff did not notify parent(s) of late pick up.
INVESTIGATION FINDINGS:
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On 4/5/22 Licensing Program Analyst (LPA) Jessika Thompson arrived at facility to conduct an unannounced complaint inspection. The purpose of this inspection was to gather information to investigate the above listed allegations. LPA met with Teacher Brenda Castillo who accompanied LPA during tour of the facility. LPA explained the allegations to Teacher Castillo and census was taken. Throughout the course of this investigation, LPA reviewed facility records and interviewed staff, witnesses, and parents.

Regarding staff failing to provide adequate transportation for day care children, it was found that staff are not ensuring that children under the age of eight utilize booster seats during transport. LPA confirmed that there are currently four children under age eight that the licensee provides daily transportation services for. Staff interviewed stated that they aren't currently using booster seats while transporting children, nor could staff recall the last time booster seats were used during the transport of children. Additionally, LPA observed that there were no booster seats within the van designated to transport children, nor were there booster seats on the facility premises (see next page, LIC9099C).
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 04-CC-20220202092204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: NOAHS ARK PRESCHOOL
FACILITY NUMBER: 153808873
VISIT DATE: 04/05/2022
NARRATIVE
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As it pertains to staff failing to pick up children in a timely manner and staff failing to notify parents of late pick up, during interviews with staff it was revealed that staff arrived late, on multiple occasions (in January of 2022), when picking up day-care children from school. Staff stated that upon picking children up late, they failed to notify parents of the occurrence on a consistent basis. Further, LPA spoke with Witness #1 who works at a local school that some day-care children attend. Witness #1 confirmed observing day-care facility staff pick up children late from school on more than one occasion.

Based upon observations, records review and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED.

Upon receipt of a Type A violation, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 was given to licensee.

Per California Code of Regulations, Title 22, Division 12, Chapter 1 the following deficiencies are being cited: (see next page, LIC 9099D)


Teacher Castillo was provided a copy of the licensee's appeal rights. This report shall be made available to the public upon request. A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the Teacher Brenda Castillo.

SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 04-CC-20220202092204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: NOAHS ARK PRESCHOOL
FACILITY NUMBER: 153808873
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/05/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/19/2022
Section Cited
CCR
101173(b)(9)
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The plan and related materials shall contain the following: Transportation arrangements provided by the applicant/licensee for children who do not have independent arrangements. This requirement was not met as evidenced by records review and interviews with staff. During this investigation, it was discovered that facility staff failed to pick day-care
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Teacher Brenda Castillo stated that she will work with the licensee to create and implement a transportation arrangement plan. This plan is to specifically detail transportation services provided by the licensee, as well the method of action the licensee will employ when staff are late picking up children.
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children up from school on time, on more than one occasion. It was also discovered that facility staff failed to report each occurrence to corresponding parents. Upon records review, facility staff failed to provide proof of a transportation agreement, or plan in place to transport children. This poses a potential risk to the Health, Safety, or Personal Rights of children in care.
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This plan is to be submitted to Fresno Community Care Licensing Office by 4/19/22.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 04-CC-20220202092204
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: NOAHS ARK PRESCHOOL
FACILITY NUMBER: 153808873
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/05/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/06/2022
Section Cited
CCR
101223(a)(2)
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Personal Rights. The licensee shall ensure that each child is accorded the following personal rights: To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs. During this investigation it was found that the licensee has failed to ensure that children in care under age eight are secured in car or booster seats (as requied by California Law), when being transported to and from the facility.
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LPA reviewed child safety-seat requirements with Teacher Brenda Castillo. Teacher Castillo stated that she will obtain an adequate amount of the booster seats, or car seats to be used by children in care who fall under the requirement going forward.
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This poses an immediate risk to the Health, Safety or Personal Rights of children in care.
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Teacher Castillo to submit proof of booster seats within the facility vehicle (picture and reciept), to the Fresno Community Care Licensing Office by 4/6/2022.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Diana deLeonTELEPHONE: (559) 650-7854
LICENSING EVALUATOR NAME: Jessika ThompsonTELEPHONE: 559-341-4622
LICENSING EVALUATOR SIGNATURE:

DATE: 04/05/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/05/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5