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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153909366
Report Date: 03/22/2021
Date Signed: 03/23/2021 02:44:03 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/16/2021 and conducted by Evaluator Caroline Harris
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20210316094858
FACILITY NAME:ARMAGOST, OLIVIA FAMILY CHILD CAREFACILITY NUMBER:
153909366
ADMINISTRATOR:ARMAGOST, OLIVIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 979-8485
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93308
CAPACITY:14CENSUS: 13DATE:
03/22/2021
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Olivia ArmagostTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Licensee sprayed air freshener product directly onto child's skin against manufacturer's instructions.

Child in care was not treated with dignity in relationships with staff and other persons.
INVESTIGATION FINDINGS:
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On 3/22/21 Licensing Program Analyst (LPA) Caroline Harris conducted a telephone call with licensee, Olivia Armagost in order to close the above complaint investigation. Due to the COVID-19 pandemic, no one is available to conduct an in person visit to close this complaint. The LPA reviewed the allegations and a census was taken.

The investigation consisted of interviews with the licensee, as well as documentation review. The licensee admitted to spraying a child with Febreze fabric spray, on his/her shirt, when the child was still wearing the shirt, as the licensee stated that the child had strong body odor. Febreeze is a "keep out of reach of children" item. This occurred in front of three other children in the day care.

Based upon information and interviews conducted, the preponderance of the evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, Title 22, Division 12, Chapter 3, are being cited on the attached LIC 9099-D.


Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alice JuarezTELEPHONE: (559) 650-7857
LICENSING EVALUATOR NAME: Caroline HarrisTELEPHONE: (559) 341-4624
LICENSING EVALUATOR SIGNATURE:

DATE: 03/22/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 04-CC-20210316094858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: ARMAGOST, OLIVIA FAMILY CHILD CARE
FACILITY NUMBER: 153909366
VISIT DATE: 03/22/2021
NARRATIVE
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An exit interview was conducted with licensee, Olivia Armagost via telephone call. A copy of this report along with appeal rights were e-mailed to the licensee, Olivia Armagost who was asked to sign the report and send a copy back to the Fresno CCL office.

The licensee shall post and provide copies of this licensing report to parents/guardians of children in care and to parents/guardians of children newly enrolled at the facility during the next 12 months. A copy of this report must be given to each enrolled child's parent(s). The licensee was provided a copy of the "Fact Sheet" for AB 633 (Parent Notification Requirements), along with a copy of the relevant documents this date. The licensee must implement the new procedure immediately, by having all parents of enrolled children sign the Acknowledgement of Receipt of Licensing Reports and must retain a copy in each child's file.
SUPERVISOR'S NAME: Alice JuarezTELEPHONE: (559) 650-7857
LICENSING EVALUATOR NAME: Caroline HarrisTELEPHONE: (559) 341-4624
LICENSING EVALUATOR SIGNATURE:

DATE: 03/22/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 04-CC-20210316094858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: ARMAGOST, OLIVIA FAMILY CHILD CARE
FACILITY NUMBER: 153909366
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/22/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/26/2021
Section Cited
CCR
102417(g)(4)
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Operation of a Family Child Care Home. Poisons, detergents, cleaning compounds, medicines, firearms and other items which could pose a danger to children shall be stored where they are inaccessible to children.
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The licensee agrees to watch the "Locks & Inaccessibility Requirements in Child Care" video on the CCL website and write a statement that she watched it and understands the requirements.
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This requirement was not met as evidenced by the LPA observing Febreze fabric spray on a shelf in the living room, that was accessible to children. Febreze is a "keep out of reach of children" item. This is a possible risk to the health, safety or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Alice JuarezTELEPHONE: (559) 650-7857
LICENSING EVALUATOR NAME: Caroline HarrisTELEPHONE: (559) 341-4624
LICENSING EVALUATOR SIGNATURE:

DATE: 03/22/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 04-CC-20210316094858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: ARMAGOST, OLIVIA FAMILY CHILD CARE
FACILITY NUMBER: 153909366
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/22/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/26/2021
Section Cited
CCR
102423(a)(4)
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Personal Rights. Each child shall be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature. This requirement was not met as evidenced by the licensee
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The licensee agrees to watch the "Children's Personal Rights in Child Care" video on the CCL website, and write a statement that she watched it and understands what she did was inappropriate.
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admitting to spraying a child with Febreze fabric spray, on his/her shirt, when the child was still wearing the shirt. This occurred in front of three other children in the day care. This is an immediate risk to the health, safety or personal rights of children in care.
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The licensee also agrees to watch the Trauma Informed Care training video.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Alice JuarezTELEPHONE: (559) 650-7857
LICENSING EVALUATOR NAME: Caroline HarrisTELEPHONE: (559) 341-4624
LICENSING EVALUATOR SIGNATURE:

DATE: 03/22/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/22/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4