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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 163808877
Report Date: 05/05/2022
Date Signed: 05/05/2022 01:30:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2022 and conducted by Evaluator Ruby Ocegueda
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220308105627
FACILITY NAME:BUILDING BLOCKS TO LEARNING CHILDCAREFACILITY NUMBER:
163808877
ADMINISTRATOR:PUGA, VERONICAFACILITY TYPE:
850
ADDRESS:10769 14TH AVE.TELEPHONE:
(559) 772-8400
CITY:ARMONASTATE: CAZIP CODE:
93202
CAPACITY:34CENSUS: 26DATE:
05/05/2022
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Veronica PugaTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Day care child was injured by other children in care.

Day care children are being yelled at while in care.
INVESTIGATION FINDINGS:
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On 5/5/22, Licensing Program Analyst (LPA) Ruby Ocegueda conducted a complaint inspection for the purpose of delivering the finding to the above listed complaint allegations. LPA Ocegueda met with Licensee/Owner Veronica Puga. LPA explained the reason for the inspection and provided identification upon arrival. LPA toured the facility and took a census.

During the course of the investigation, LPA Ocegueda conducted interviews of Licensee, staff, day care parents, children and complainant. LPA also reviewed records obtained by the department. LPA Ocegueda found corroborating interview evidence between complainant, staff, parents and children regarding the above-named allegations. In addition, during record review, LPA observed that the facility had multiple biting and scratching incidents (approximately 12) that occurred within a three-month period (Approximately between December 2021 and March 2022).

Report continued to page 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Michael DuarteTELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Ruby OceguedaTELEPHONE: (559) 341-5808
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 04-CC-20220308105627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BUILDING BLOCKS TO LEARNING CHILDCARE
FACILITY NUMBER: 163808877
VISIT DATE: 05/05/2022
NARRATIVE
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Report continued from previous 9099 page
Although licensee/owner stated she was taking steps to document and inform the parents of children who were being bit or scratched, licensee could not provide any information indicating that the facility was actively trying to reduce the amount of biting/scratching incidents that were occurring at the facility. Licensee stated that she had not formally met with any of the parents of children who had continuous biting/scratching or other aggressive behavior or implemented any other type of intervention to help keep the children safe from biting/scratching behavior.

Regarding the allegation indicating that day care children were being yelled at, multiple interviews indicated that staff have yelled at children in care and have used an aggressive tone while addressing children. LPA discussed these allegations and findings at length with Licensee Veronica Puga and read Personal Rights regulations out loud to Licensee as well as discussed them at length.

Licensee/Owner stated that since the complaint was initiated, she has been actively working on making changes to ensure children are kept safe at her facility.

This agency has investigated the complaint allegations stated above and have found that the complaint was SUBSTANTIATED, meaning the preponderance of evidence standard has been met.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiency was cited (see LIC 9099-D).

An Exit interview was conducted with Veronica Puga. A copy of this report and appeal rights were provided to Licensee. LPA also reviewed and provided Licensee a copy of “Acknowledgment of Receipt of Licensing Form” (LIC 9224). Upon receipt, licensee and or Director shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.

Copy of Notice of Site Visit LIC 9213 will be posted for 30 days.
SUPERVISOR'S NAME: Michael DuarteTELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Ruby OceguedaTELEPHONE: (559) 341-5808
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 04-CC-20220308105627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: BUILDING BLOCKS TO LEARNING CHILDCARE
FACILITY NUMBER: 163808877
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/06/2022
Section Cited
CCR
101223(a)(2)
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(a)The licensee shall ensure that each child is accorded the following personal rights:(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.This requirement was not met as evidenced by:interview and record review. Multiple interviews revealed that staff have
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Licensee Puga stated she will meet with staff and review all Personal Rights requirements with staff. Licensee stated she will actively monitor her staff to ensure that all personal rights requirements are being adhered to. Written meeting agenda with staff signatures will be provided to the Department by POC date 5/6/2022.
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 yelled in an aggressive tone to address children in care and that child #2 caused open bite marks on child #1. These actions are not conducive of safe and healthful accommodations as required. This poses an immediate health, safety and or personal rights risk to the persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Michael DuarteTELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Ruby OceguedaTELEPHONE: (559) 341-5808
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/08/2022 and conducted by Evaluator Ruby Ocegueda
PUBLIC
COMPLAINT CONTROL NUMBER: 04-CC-20220308105627

FACILITY NAME:BUILDING BLOCKS TO LEARNING CHILDCAREFACILITY NUMBER:
163808877
ADMINISTRATOR:PUGA, VERONICAFACILITY TYPE:
850
ADDRESS:10769 14TH AVE.TELEPHONE:
(559) 772-8400
CITY:ARMONASTATE: CAZIP CODE:
93202
CAPACITY:34CENSUS: 26DATE:
05/05/2022
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Veronica PugaTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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9
Day care child was handled roughly by staff while in care.
INVESTIGATION FINDINGS:
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On 5/5/2022, Licensing Program Analyst (LPA) Ocegueda conducted an unannounced complaint inspection for the purposes of delivering the findings of the above listed allegation. LPA Ocegueda met with Licensee/owner, Veronica Puga. LPA explained the reason for the inspection today and provided identification upon arrival. LPA toured the facility and took a census.

During the course of the investigation, LPA Ocegueda conducted interviews of Licensee, staff, day care parents, children and complainant. LPA also reviewed records obtained by the department. Although the allegation may have happened or may be valid, there is not a preponderance of evidence to prove that a day care child was handled roughly by staff while in care, therefore the allegation was found to be UNSUBSTANTIATED.

Report continued to page 9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Michael DuarteTELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Ruby OceguedaTELEPHONE: (559) 341-5808
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 04-CC-20220308105627
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: BUILDING BLOCKS TO LEARNING CHILDCARE
FACILITY NUMBER: 163808877
VISIT DATE: 05/05/2022
NARRATIVE
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Report continued from previous 9099 page

Today, LPA Ocegueda read and discussed Personal Rights requirements with Licensee/Owner Puga.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency is cited regarding this allegation.

A Notice of Site Visit (LIC 9213) was posted on parent board. This report shall be made available to the public upon request. Appeal Rights were provided.
SUPERVISOR'S NAME: Michael DuarteTELEPHONE: (559) 650-7874
LICENSING EVALUATOR NAME: Ruby OceguedaTELEPHONE: (559) 341-5808
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 7