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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 163903011
Report Date: 01/28/2025
Date Signed: 01/28/2025 11:59:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/24/2024 and conducted by Evaluator Octavia Nolan
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20241224084739
FACILITY NAME:GOVEA, VENUS FAMILY CHILD CAREFACILITY NUMBER:
163903011
ADMINISTRATOR:GOVEA, VENUSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(559) 212-4755
CITY:HANFORDSTATE: CAZIP CODE:
93230
CAPACITY:14CENSUS: 2DATE:
01/28/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Venus GoveaTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Licensee was not present in the facility an adequate amount of time
INVESTIGATION FINDINGS:
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On 01/28/2025, Licensing Program Analysts (LPAs) Octavia Nolan and Paul Garcia conducted an unannounced complaint inspection and met with Licensee Venus Govea. The purpose of the inspection was to interview staff and deliver findings for the above allegation. LPAs interviewed staff and parents, reviewed facility records, and completed observations during the investigation.

Interviews conducted with the licensee, parents, and staff showed conflicting statements. During the investigation, Staff #1 stated the facility is open on weekends and there were no weekend closures during the month of December. Licensee stated the facility was closed the first weekend of December. Witness #1 stated Staff #1 would take care of her children when the Licensee would take the weekend off. Licensee and Staff #1 stated that Licensee is present more than 80% of the time per day.

Therefore, although the allegation above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Octavia Nolan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 57-CC-20241224084739
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: GOVEA, VENUS FAMILY CHILD CARE
FACILITY NUMBER: 163903011
VISIT DATE: 01/28/2025
NARRATIVE
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Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency cited.

Exit interview was conducted with Licensee Venus Govea. Appeal rights were provided.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Octavia Nolan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4