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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 173000812
Report Date: 02/13/2025
Date Signed: 02/14/2025 11:06:27 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Sebastian Phouthavong
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20250211124333
FACILITY NAME:LAKEPORT CHRISTIAN CENTER PRESCHOOLFACILITY NUMBER:
173000812
ADMINISTRATOR:PAARSCH, MARYFACILITY TYPE:
850
ADDRESS:175 C STREETTELEPHONE:
(707) 262-5520
CITY:LAKEPORTSTATE: CAZIP CODE:
95453
CAPACITY:45CENSUS: 9DATE:
02/13/2025
UNANNOUNCEDTIME BEGAN:
10:10 AM
MET WITH:Site Supervisor, Michele WalkerTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff engaged in a verbal altercation with day care child's parent in the presence of day care children
INVESTIGATION FINDINGS:
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 ****This is a Amended Report from 02/13/2025. The languge have been altered****
An unannounced complaint investigation visit was made to the facility by Licensing Program Analysts (LPA), Sebastian Phouthavong to initiate the investigation and investigate the allegation filed against the facility. LPA met Site Supervisor, Michele Walker and explained the purpose of today’s visit. LPA discussed the allegations, conduct interview(s), made observations, and request documents. It is alleged that a staff engaged in a verbal altercation with day care child's parent in the presence of day care children.

During the course of the investigation, LPA conducted interviews with the Site Supervisor (SS), two staff (S1 & S2), 3 children (C2 – C4) on 02/13/2025. SS and staff (S1 & S2) admitted there was verbal altercation between a staff member and daycare parent; resulting in them raising their voices at each other and making inappropriate comments while children were present. SS stated the facility has addressed the issue.
(Continued on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 01-CC-20250211124333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: LAKEPORT CHRISTIAN CENTER PRESCHOOL
FACILITY NUMBER: 173000812
VISIT DATE: 02/13/2025
NARRATIVE
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(Continued from LIC 9099)

Based on the information gathered during this investigation, the preponderance of the evidence standard has been met. Therefore, the allegation is determined to be substantiated. California Code of Regulations, Title 22, is being cited on the attached LIC 9099-D. Appeal rights were provided. An exit interview was conducted, and this report was read and discussed with the facility staff, Sharon McIntosh. The Notice of Site Visit shall be posted for 30 days.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 01-CC-20250211124333
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: LAKEPORT CHRISTIAN CENTER PRESCHOOL
FACILITY NUMBER: 173000812
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/06/2025
Section Cited
CCR
101223(a)(1)
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101223(a)(1) Personal Rights:
(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:
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Site Supervisor stated the facility will have staff conduct an online training by video and submit proof of completion with staff’s signature and date to LPA by 03/06/2025.
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Based on interview with staff a verbal altercation between a staff member and daycare parent; resulting in them yelling at each other and making inappropriate comments while children were present, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Leslie Lepori
LICENSING EVALUATOR NAME: Sebastian Phouthavong
LICENSING EVALUATOR SIGNATURE:

DATE: 02/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4