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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 173003679
Report Date: 04/20/2022
Date Signed: 04/20/2022 12:32:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/31/2022 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20220131090514
FACILITY NAME:COYOTE VALLEY CHILDCARE CENTER-PRESCHOOLFACILITY NUMBER:
173003679
ADMINISTRATOR:BONAUDI, JOELLEFACILITY TYPE:
850
ADDRESS:18950 COYOTE VALLEY RDTELEPHONE:
(707) 987-2313
CITY:MIDDLETOWNSTATE: CAZIP CODE:
95461
CAPACITY:30CENSUS: 15DATE:
04/20/2022
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Jennifer (Jenna) VincentTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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9
Staff handled child in a rough manner

Staff talks inappropriately to children in care
INVESTIGATION FINDINGS:
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A subsequent complaint investigation inspection was conducted at the facility by Licensing Program Analyst (LPA), Amy Strother to deliver complaint investigation findings. It has been alleged that staff handled child in a rough manner and that staff talks inappropriately to children in care.

LPA met with new center director, Jenna Vincent, (D1). An initial investigation visit was made by the LPA on 02/08/22, meeting with former director, Joelle Bonaudi. During the visit on 02/08/22, LPA requested and received a copy of the facility roster, personnel report, and a list of staff phone numbers. During the compliant investigation, LPA interviewed three staff, Staff 1 – Staff 3 (S1-S3) and six children, Child 2 – Child 7 (C2-C7) between 02/08/22 and 04/14/22. Interviews with C3-C7 and S3 corroborated that on more than one occasion they have witnessed a staff pull on the arm of a child(ren) in care in a rough manner, C3-C7 specifically stated that a teacher has put them or another child on a time out in the office or hallway and pulled their arm or pushed them to put them on a time out.
Continue on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/31/2022 and conducted by Evaluator Amy Strother
PUBLIC
COMPLAINT CONTROL NUMBER: 01-CC-20220131090514

FACILITY NAME:COYOTE VALLEY CHILDCARE CENTER-PRESCHOOLFACILITY NUMBER:
173003679
ADMINISTRATOR:BONAUDI, JOELLEFACILITY TYPE:
850
ADDRESS:18950 COYOTE VALLEY RDTELEPHONE:
(707) 987-2313
CITY:MIDDLETOWNSTATE: CAZIP CODE:
95461
CAPACITY:27CENSUS: 15DATE:
04/20/2022
UNANNOUNCEDTIME BEGAN:
10:01 AM
MET WITH:Jennifer (Jenna) VincentTIME COMPLETED:
12:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not provide adequate supervision to children in care

Staff did not inform parent of child's incident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
A subsequent complaint investigation inspection was conducted at the facility by Licensing Program Analyst (LPA), Amy Strother to deliver complaint investigation findings. It has been alleged that staff does not provide adequate supervision to children in care and that staff did not inform parent of child’s incident.
LPA met with new center director, Jenna Vincent. An initial investigation visit was made by the LPA on 02/08/22, meeting with former director, Joelle Bonaudi. During the visit on 02/08/22, LPA requested and received a copy of the facility roster, personnel report, a list of staff phone numbers and copies of accident reports and incident reports that had been written by staff. During the compliant investigation, LPA interviewed three staff, Staff 1 – Staff 3 (S1-S3) and six children, Child 2 – Child 7 (C2-C7) between 02/08/22 and 04/14/22. During the inspection on 02/08/22, LPA observed 15 children being supervised by a teacher and an aide, meeting the capacity and ratio requirements. No children were observed to be left unsupervised. All staff interviewed (S1-S3) denied that children are not supervised adequately, stating that children are supervised at all times.
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 01-CC-20220131090514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: COYOTE VALLEY CHILDCARE CENTER-PRESCHOOL
FACILITY NUMBER: 173003679
VISIT DATE: 04/20/2022
NARRATIVE
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Staff specifically stated that the environment is scanned regularly so they know where children are, staff use the Director to help supervise children in the bathroom when needed and that staff are stationed in specific areas of the play yard to cover supervision of all areas. Interviews did not corroborate the allegation that staff does not provide adequate supervision. All staff interviewed stated that reports are written when incidents involving injuries that leave marks occur. S1 and S2 specifically stated that they fill out incident and accident reports, stating that an incident report is used when a child did the hurting of another child or used inappropriate language. An Accident report if used when a child gets hurt or injured. The reports are copied, the facility keeps one and the other goes to the parent(s). LPA obtained copies of incident and accident reports during the inspection on 02/08/22. Interviews and record reviews did not corroborate the allegation that staff did not inform parent of child’s incident.
Based on available information, observations, record review and interviews conducted, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the allegations are unsubstantiated.

There were no Title 22 deficiencies cited based on the above findings. Exit interview conducted and report was reviewed with facility representative, Jenna Vincent. Appeal rights were provided

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 01-CC-20220131090514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405
FACILITY NAME: COYOTE VALLEY CHILDCARE CENTER-PRESCHOOL
FACILITY NUMBER: 173003679
VISIT DATE: 04/20/2022
NARRATIVE
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Interviews with C4-C7 and S1 corroborated that on more than one occasion they have heard staff talk inappropriately to children in care, specifically that staff yell or say things in a mean way when angry or mad.

Based on evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. The following violations of the California Code of Regulations, Title 22: Division 12, were observed: See LIC9099D. Appeal Rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

LPA Strother informed facility representative, Jenna Vincent that this report dated 04/20/22 documents two Type A citations which shall be posted for 30 consecutive days as there are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Strother informed the facility representative to provide a copy of this licensing report dated 04/20/2022 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with facility representative, Jenna Vincent.

SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 01-CC-20220131090514
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: COYOTE VALLEY CHILDCARE CENTER-PRESCHOOL
FACILITY NUMBER: 173003679
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/20/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/21/2022
Section Cited
CCR
101223(a)(3)
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Personal Rights. To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to: interference with... physical functioning.
This requirement is not met as evidenced by:
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D1 stated that she and all staff will watch the Children's Personal Rights in Care Care video on the ccld.ca.gov website and review the written regulation by 4/21/22. A sign in sheet with staff names and signatures to verify training will be submitted to LPA.
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Based on interviews, staff have pushed children or pulled on the arms children on more than one occasion, handling the children in care in a rough manner. This poses an immediate health and safety or personal rights risk to the children in care.
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Additionally, D1 stated she will create an outline of staff trainings to include topics like positive discipline and classroom management with staff and the dates the meetings will be conducted. D1 will email staff sign in sheets titled with the trainings conducted to email: amy.strother@dss.ca.gov

Type A
04/21/2022
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

This requirement is not met as evidenced by:
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D1 stated that she and all staff will watch the Children's Personal Rights in Care Care video on the ccld.ca.gov website and review the written regulation by 4/21/22. A sign in sheet with staff names and signatures to verify traning will be submitted to LPA.
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Based on interviews, staff on more than one occasion, yelled or spoke angrily to children in care. This poses an immediate health and safety or personal rights risk to the children in care.
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Additionally, D1 stated she will create an outline of staff trainings to include topics like positive discipline, classroom management and positive language with staff and the dates the meetings will be conducted. D1 will email staff sign in sheets titled with the trianing conducted to email: amy.strother@dss.ca.gov

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Alexis HollonTELEPHONE: (707) 588-5036
LICENSING EVALUATOR NAME: Amy StrotherTELEPHONE: (707) 588-5077
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5