173007838-11-18-2022-01-CC-LLEI-CLAUAF-20221118142436

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 173007838
Report Date: 11/18/2022
Date Signed: 11/18/2022 10:17:07 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2022 and conducted by Evaluator Sebastian Phouthavong

PUBLIC

COMPLAINT CONTROL NUMBER: 01-CC-20220819102205

FACILITY NAME:	HILLCREST HOUSE, THE		FACILITY NUMBER:	173007838
ADMINISTRATOR:	WHITSON, DIANE		FACILITY TYPE:	830
ADDRESS:	15035 HILLCREST AVENUE		TELEPHONE:	(707) 995-3276
CITY:	CLEARLAKE	STATE: CA	ZIP CODE:	95422
CAPACITY:	14	CENSUS: 6	DATE:	11/18/2022
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Alejandra DeLacruz		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Facility does not provide comfortable accommodations for daycare children.

Facility is in disrepair.

Facility outdoor grounds poses as a risk to the daycare children.

INVESTIGATION FINDINGS:

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A follow-up complaint investigation visit was made today by Licensing Program Analyst (LPA), Sebastian Phouthavong to deliver complaint investigation findings. LPA, Kevin O’ Connell previously conducted an initial investigation visit on 08/24/2022. It was alleged that the facility does not provide comfortable accommodations for daycare children, specifically that indoor temperature is over 85 degrees and the system not working well during past local fires or hot days. It was also alleged that the facility is in disrepair, specifically that fan coverings are falling off or not secured and that the outdoor grounds poses as a risk to the daycare children, specifically the fence is falling down and tripping hazards in the play yard.

The LPA met with the facility’s site director, Alejandra DeLacruz today to discuss the investigation findings. The facility was toured inside and out, and LPA observed six children being supervised by five staff members.
During the course of investigation, LPAs conducted interviews with the site director, four staff members, and four parents. (Continued on LIC 9099)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Sebastian Phouthavong	TELEPHONE: 707-588-5056
LICENSING EVALUATOR SIGNATURE:	DATE: 11/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 01-CC-20220819102205

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA ROSA RO, 1450 NEOTOMAS AVENUE, STE. 100
SANTA ROSA, CA 95405

FACILITY NAME: HILLCREST HOUSE, THE	FACILITY NUMBER: 173007838
	VISIT DATE: 11/18/2022

NARRATIVE

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(Continued from LIC 9099)
The director and staff denied the allegations, stating that they have never observed the temperature to exceed over 85 degrees and that the facility’s fans have never been in disrepair or had the fan covers fall off. The director stated the facility's building is old and has plan to update it. The director and staff members also stated that the outdoor fencing has been in good condition, with no tripping hazards in the yard.

Parents were interviewed on 11/04/2022 and 11/14/2022. Two parents expressed no concerns with the facility while two other statements indicated that the facility could use some maintenance, noting the facility equipment not working well, and the outdoor area not being in good condition. LPA's investigation did not corroborate that the facility is in disrepair and does not pose a risk to children in care at this time.

Based on the information gathered during this investigation, there is not a preponderance of evidence to support the allegation. The allegation is determined to be unsubstantiated. There were no Title 22 deficiencies cited. his report was reviewed and discussed with the facility’s director, Alejandra DeLacruz. Appeal rights were provided. Notice of Site Visit shall be posted for 30 days from today's visit

SUPERVISOR'S NAME: Leslie Lepori	TELEPHONE: (707) 588-5060
LICENSING EVALUATOR NAME: Sebastian Phouthavong	TELEPHONE: 707-588-5056
LICENSING EVALUATOR SIGNATURE:	DATE: 11/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2022

LIC9099 (FAS) - (06/04)

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