191204383-2-16-2021-30-CC-MNEL-BYFV2K-20210221150313

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191204383
Report Date: 02/16/2021
Date Signed: 02/16/2021 02:26:31 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/07/2020 and conducted by Evaluator Adrian Risher

PUBLIC

COMPLAINT CONTROL NUMBER: 30-CC-20201207163308

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	191204383
ADMINISTRATOR:	JACQUELINE MORSE		FACILITY TYPE:	850
ADDRESS:	16901 LASSEN STREET		TELEPHONE:	(818) 368-5334
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	60	CENSUS: 46	DATE:	02/16/2021
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Paige Martinez, Director		TIME COMPLETED:	02:15 PM

ALLEGATION(S):

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1.Qualifications:Unqualified staff providing care to day care children

INVESTIGATION FINDINGS:

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On 02/16/2021 at 12:12pm, LPA Adrian Risher conducted a complaint televisit to deliver the findings. LPA met with Paige Martinez, Center Director. There were 46 children present with 8 staff providing supervision.

On 12/15/2020, LPA Risher conducted the 10-day visit and interviewed the Center Director. LPA requested and received the facility roster, personnel report, staff qualifications, timesheets from the last 30 days. LPA Risher interviewed parents and staff regarding the staff and their qualifications. LPA Risher followed-up with the Director regarding the stand-by staff that were on the personnel report. The Director provided the staff qualifications via email. The Director stated that only one staff member did not meet the qualifications of a teacher. This staff member is supervised by a fully qualified staff member. LPA reviewed and observed that the staff members on the personnel report meet the qualifications to be teachers except Staff 12. LPA was able to confirm which teachers worked in the classroom during the interviews with the parents.

Unsubstantiated

Estimated Days of Completion: 90

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Adrian Risher	TELEPHONE: (424) 301-3050
LICENSING EVALUATOR SIGNATURE:	DATE: 02/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/16/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 30-CC-20201207163308

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 191204383
	VISIT DATE: 02/16/2021

NARRATIVE

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Based on interviews and observations that were conducted during the investigation, the department has found the complaint to be unsubstantiated. Unsubstantiated means that the allegations may have happened or is valid; however, there is not a preponderance of evidence to prove the above alleged violations did or did not occur.

Exit Interview was conducted and a copy of the report will be emailed to the Director. Appeal rights were reviewed and provided.

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Adrian Risher	TELEPHONE: (424) 301-3050
LICENSING EVALUATOR SIGNATURE:	DATE: 02/16/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/16/2021

LIC9099 (FAS) - (06/04)

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