191204383-4-7-2023-58-CC-MNEL-CRJREB-20230505125712

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191204383
Report Date: 04/07/2023
Date Signed: 04/07/2023 03:44:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/08/2023 and conducted by Evaluator Veronica Wheatley

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20230208094120

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	191204383
ADMINISTRATOR:	PAIGE MARTINEZ		FACILITY TYPE:	850
ADDRESS:	16901 LASSEN STREET		TELEPHONE:	(818) 368-5334
CITY:	NORTH HILLS	STATE: CA	ZIP CODE:	91343
CAPACITY:	60	CENSUS: 45	DATE:	04/07/2023
		UNANNOUNCED	TIME BEGAN:	02:39 PM
MET WITH:	Regina Ramirez		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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1. Staff do not treat day care children with dignity and respect.
2. Staff retaliated against day care child's authorized representative for filing a complaint.

INVESTIGATION FINDINGS:

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On 4/7/2023, Licensing Program Analyst (LPA), V. Wheatley conducted an inspection regarding the above allegations to finanlize a complaint. LPA met with director Regina Ramirez and toured the preschool. LPA observed 45 children properly supervised by 7 staff and eating snack.

On 2/10/23, LPA Wheatley observed 50 children on the premises napping and later awake. The children were supervised properly. LPA did not observe any persona rights violations. LPA reviewed the staff roster. LPA conducted an investigation and interviewed the RP as well as several staff members in regards to the allegations. Also, LPA reviewed records. The Department received additional information from witnesses and other agencies.

Based on the investigation that was conducted, information obtained and records reviewed, the allegations are unsubstantiated. Unsubstantiated findings means although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview. A copy of the report will be provided to the director.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Maureen Neal	TELEPHONE: (424) 301-3042
LICENSING EVALUATOR NAME: Veronica Wheatley	TELEPHONE: (424) 301-3051
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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