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13 | On 11/12/2020 Licensing Program Analyst (LPA) Monique Ayala conducted an unannounced complaint investigation for the above allegation. At 10:30am, LPA was greeted by licensee. LPA toured the facility and gathered the census of children present. There were 6 preschool age children in care with the supervision of the licensee and her assistant.
The investigation consisted of interviews conducted with Licensee, Licensee’s staff, children, and other relevant complaint parties. The interviews revealed that there were no witnesses that could corroborate that the provider hit a day-care child. Licensee and staff at the facility denied that hitting is permitted in the facility as a form of discipline. LPA spoke with licensee and assistants about discipline policy, which is to verbally redirect children. |