191502426-8-17-2022-33-CC-CGUA-CJFTGV-20220920144343

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191502426
Report Date: 08/17/2022
Date Signed: 08/17/2022 11:17:04 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/13/2022 and conducted by Evaluator Nolan Tcheng

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20220613160752

FACILITY NAME:	ARCADIA PRESBYTERIAN CHURCH CHILD DEVELOPMENT CTR		FACILITY NUMBER:	191502426
ADMINISTRATOR:	BILLIE TURNER		FACILITY TYPE:	850
ADDRESS:	121 ALICE ST		TELEPHONE:	(626) 445-9764
CITY:	ARCADIA	STATE: CA	ZIP CODE:	91006
CAPACITY:	99	CENSUS: 40	DATE:	08/17/2022
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Billie Turner - Director		TIME COMPLETED:	11:25 AM

ALLEGATION(S):

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Personal Rights
Personal Rights

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Nolan Tcheng and Veronica Martinez-Garza conducted an unannounced inspection for the purpose of delivering complaint findings. Upon arrival at 9:30am, LPAs was greeted by Director Billie Turner to whom the purpose of the inspection was explained. At 9:35am, LPAs were given a tour of the facility where there were children present at the time of inspection.

Census was taken. There were 8 children and 1 staff outdoors playing representing Yellow (2-3s), 13 children and 2 staff in Orange (3s), and 19 children and 2 staff members combined for Grey (Pre-K) and Purple room (Pre-K).

During the course of the investigation, interviews were conducted with six staff and seven parents. Children's file review was conducted. LPA obtained documentation in the form of ProCare Roster, Parent Handbook, and Class Attendance sheets.
REPORT CONTINUES PAGE 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Nolan Tcheng	TELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220613160752

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ARCADIA PRESBYTERIAN CHURCH CHILD DEVELOPMENT CTR	FACILITY NUMBER: 191502426
	VISIT DATE: 08/17/2022

NARRATIVE

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Information from the complainant indicates that the facility is withholding food from children and that they do not notify authorized representatives of injuries sustained at the facility.

Director states that children are a provided more food until there they are unable to serve any more. Some food, such as cheese sticks are purposely only served as one portion. If a child asks for food when it is not meal time, Director states that teachers will discuss with child when meal time will be. If they need to, they will go retrieve a snack for them or have them take something out of their lunch box. Director states injuries are first assessed, treated, and then an ouch report is made. Parents are provided the report during same day pick up from facility.

During staff interviews, Staff #2 states that if a child asks for more food they will feed them. It was disclosed that families provide their own child’s lunch and that the facility provides AM and PM snack. If a child asks for something to eat when it it is not meal time, Staff #2 says they usually bring the child over to their lunch box to do it. Staff #3 and #4 stated they try to provide two servings of snack but could try to provide more if they notice that the child’s lunch was smaller than usual. Staff #4 reminds the children that if it is not meal time. All staff state they do not tell a child “No” if they request food.

All Staff interviews disclosed that they create accident/ouch reports for children for all injuries. Parents are notified and asked to sign a copy of the report when they pick up the child. Injuries to the neck and up, require a phone call right away to the parent to notify them. During the inspection on 06/21/2022, LPA observed the ouch reports created for children, in file.

All parents, during interview, explained the injury procedures that the facility follows. There were no disclosures regarding the allegations.

Based upon the evidence as presented above, this agency has investigated the allegation above and has determined that the allegations are Unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

No deficiencies are being cited for the allegations listed above

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative.

Exit interview was conducted with Director Billie Director at 11:05pm. Copy of report provided.

END OF REPORT PAGE 2 of 2

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Nolan Tcheng	TELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:	DATE: 08/17/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/17/2022

LIC9099 (FAS) - (06/04)

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