191590008-6-1-2023-33-CC-CGUA-CTQQPK-20230714122053

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191590008
Report Date: 05/31/2023
Date Signed: 06/01/2023 03:08:20 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2023 and conducted by Evaluator Seung Lee

COMPLAINT CONTROL NUMBER: 33-CC-20230421120034

FACILITY NAME:	CHARTER OAK DAY SCHOOL		FACILITY NUMBER:	191590008
ADMINISTRATOR:	GOFRAN, ELANA		FACILITY TYPE:	850
ADDRESS:	20350 E. CIENEGA AVE.		TELEPHONE:	(626) 967-6611
CITY:	COVINA	STATE: CA	ZIP CODE:	91724
CAPACITY:	42	CENSUS: 20	DATE:	05/31/2023
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Viviann Ivory		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff did not write incident reports.
Child was bit/hit by another child due to lack of supervision.
Staff did not properly clean/change child after urination/defication leading to rashes/blisters.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Administrator Viviann Ivory.

During the course of this investigation LPA Lee conducted interviews, reviewed documents, and made observations in regards the above allegations.

The complaint alleges that the facility does not provide parents with incident reports, does not provide enough supervision resulting in biting, and do not properly clean/change a child resulting in rashes. The facility denies these allegations and made no disclosure. The allegations specify that Child#1 who attended the buttefly class was coming home with rashes and injuries, and there was no explanaion from the facility. During file review LPA Lee did observe multiple incident reports for Child#1 including the incident where Child#1 was bit by another child.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung Lee	TELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230421120034

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHARTER OAK DAY SCHOOL	FACILITY NUMBER: 191590008
	VISIT DATE: 05/31/2023

NARRATIVE

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During various interviews conducted, including with all staff members that worked in the same classroom with Child#1, LPA did not obtain any evidence that supported the allegations. This facility does have a policy for staff members providing incident reports to parents/guardians. The facility does have a biting policy which was applied to the biting incidents involving Child#1 per interviews and documents reviewed. This facility does use a changing log that documents by which staff and when a child was changed. The reporting party stated Child#1 was potty trained before the child stopped attending the facility. The staff members interviewed did confirm Child#1 was potty trained before the child left.

Although it is possible that a facility did not provide adequate supervision which can result in an incident involving a child biting another child, the fact that there was an incident of this nature does not necessarily mean that there was a lack of supervision. It is still possible for an incident involving biting to occur in the classroom despite adequate supervision being provided because a staff member is not able to physically prevent interaction between young children.File review for Child#1 did show copies of past incident reports created by staff members. According to the facility an incident report is created and signed by a staff member than is provided to the parent during pick up. Although the copies of incident reports in a child's file can indicate that the facility is providing incident reports, LPA did observe that the incident reports themselves are not signed by parents when they receive the report. Although signature from the recipient of these incident/ouch reports are not required by child care center regulations, it can provide further evidence to prove that the facility is providing incident reports to parents.

During interviews, staff members did state that Child#1 did have rashes that were observed during changing. The facility stated that parents are notified and some type of medication is requested whenever a child is observed with rashes. The facility stated that the fact that Child#1 would have these type of issues with rashes was the reason why they encouraged Child#1 to get potty trained as soon as possible. The specific allegation involving rashes state that Child#1 was observed to have some sort of rash or blister after Child#1 was already potty trained. The staff members interviewed stated that a child is still monitored and checked for any type of accidents throughout the day and are checked after they are escorted to use the restroom. Although it is possible that Child#1 sustained some sort of rash or blister due to staff members not checking enough or not properly assisting the child with cleaning, the presence of a rash or blister does not necessarily mean this is the case. It is possible that a child developed a rash or blister due to other factors such as the child's personal health condition. It is also possible that the condition developed from the time the child spends outside the facility.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung Lee	TELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230421120034

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHARTER OAK DAY SCHOOL	FACILITY NUMBER: 191590008
	VISIT DATE: 05/31/2023

NARRATIVE

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Therefore this department has investigated the allegation that facility does not provide parents with incident reports, does not provide enough supervision resulting in biting, and do not properly clean/change a child resulting rashes. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are found to be Unsubstantiated at this time.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Administrator Viviann Ivory. Appeal rights discussed and explained.

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Seung Lee	TELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:	DATE: 05/31/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2023

LIC9099 (FAS) - (06/04)

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