191591710-9-5-2025-33-CC-KCHE-DLRQ9P-20250922115840

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191591710
Report Date: 09/05/2025
Date Signed: 09/05/2025 06:14:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Seung Lee

COMPLAINT CONTROL NUMBER: 33-CC-20250806151603

FACILITY NAME:	PACIFIC FRIENDS SCHOOL		FACILITY NUMBER:	191591710
ADMINISTRATOR:	LAURENE HERRERA		FACILITY TYPE:	850
ADDRESS:	6210 TEMPLE CITY BLVD		TELEPHONE:	(626) 287-6880
CITY:	TEMPLE CITY	STATE: CA	ZIP CODE:	91780
CAPACITY:	58	CENSUS: 25	DATE:	09/05/2025
		UNANNOUNCED	TIME BEGAN:	10:30 AM
MET WITH:	Ivette Estrada		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Ivette Estrada.

During the course of this investigation, LPA Lee conducted interviews, reviewed documents, and made observations in regards to the above allegation.

An anonymous complaint alleged that facility staff consumed alchohol while caring for children in care. In the details of the complaint, the reporting party alleged that a container containing alchhol was found in the cabinet of classroom. There was no specific mention of the name of the classroom or around what time or date the alleged consumption occurred. The reporting party did specificly state that the container was brought to the facility to share with other employees. However there was no explanation as to why or how the reporting party came to this conclusion.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 09/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250806151603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: PACIFIC FRIENDS SCHOOL	FACILITY NUMBER: 191591710
	VISIT DATE: 09/05/2025

NARRATIVE

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Although the reporting party does allege that the container was found while children were present at the facility, the reporting party did not clarify if they witnessed a staff member consume the beverage from this container or if they were informed of this by another party.

During the investigation, LPA Lee was not able to get in contact with the reporting party to obtain further information despite attempts. The only specific detail regarding allegation provided by the reporting party was that the incident took place in June of 2025.

The facility denied this allegation and made no disclosure. LPA Lee observed that the Director had recently changed. During an interview the current Director stated that she was teacher who was promoted to Director on 08/2025. Along with the former Director, LPA Lee observed that there was 1 other staff member who was no longer working for the facility. During an interview, the Director stated that the former Director and 1 staff member (Staff#1) no longer worked at the facility. The Director stated that both staff members resigned from their positions on different dates due to different personal reasons.

During an interview with the current Director, LPA Lee asked if there was any incidents involving adult beverages at the facility around June of 2025. The Director stated she was employed as a classroom teacher during this time. She was informed that Staff#1 had found a container with alcohol in a cabinet of one of the classrooms during business hours. The Director stated that container found by Staff#1 was a can of beer. The Director stated after being informed of the incident she informed the former Director about the incident.

During interviews, LPA Lee was not able get any corroborating evidence regarding the allegation. Based on interviews, LPA Lee was able to observe that this alleged incident was not something that was known to all of the staff members employed by the facility. When interviewed about the allegation, most staff members stated that they were not aware of any incidents in June of 2025 that involves the consumption of alcohol. Some staff members interviewed corroborated the Director regarding the can of beer being discovered by Staff#1. However, no additional details was provided during these interviews from those staff members.

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 09/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20250806151603

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: PACIFIC FRIENDS SCHOOL	FACILITY NUMBER: 191591710
	VISIT DATE: 09/05/2025

NARRATIVE

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While it is possible that a staff member or members consumed the contents of the container discovered by Staff#1 around June of 2025, it is also possible that the beverage was consumed during non-business hours. During interviews, LPA Lee observed that the facility had a scheduled half day in June where children leave early at around noon, and staff members stay at the facility to clean and prepare materials for the up coming school year. Although the consumption of the beverage at the facility would till be inappropriate during this time, LPA Lee observed that there are custodial staff who are here after hours at the facility. This means that it is possible that a staff member that is not present while children are at the facility could have consumed this beverage and left it there on accident. The current Director stated she was informed by Staff#1 that the container was discovered in a cabinet of a classroom and then placed into a trash can. The former Director was relayed this information by the current Director. Due to personal and unrelated reasons, both the Former Director and Staff#1 are no longer working for the facility.

Based on the evidence collected during the investigation, the allegations that staff consumed alcohol while caring and supervising day care children may be valid. However, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is found to be unsubstantiated.

The notice site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain this posting requirement may result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director. Appeal rights discussed and explained.

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 09/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025

LIC9099 (FAS) - (06/04)

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