191594162-8-16-2023-33-CC-CGUA-CV5PXR-20230828114246

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191594162
Report Date: 08/16/2023
Date Signed: 08/16/2023 11:56:41 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2023 and conducted by Evaluator Nolan Tcheng

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230724125410

FACILITY NAME:	ALMANSOR CENTER (THE)		FACILITY NUMBER:	191594162
ADMINISTRATOR:	TAMERA PINELO		FACILITY TYPE:	850
ADDRESS:	1955 FREMONT AVENUE		TELEPHONE:	(323) 341-7768
CITY:	SOUTH PASADENA	STATE: CA	ZIP CODE:	91030
CAPACITY:	60	CENSUS: 38	DATE:	08/16/2023
		UNANNOUNCED	TIME BEGAN:	10:50 AM
MET WITH:	Diane Connell - Director		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Record Keeping

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nolan Tcheng conducted an unannounced subsequent inspection of a complaint investigation. Upon arrival at 10:50am, LPA met with Director Diane Connell, to whom the purpose of the inspection was explained. There were children present during the time of inspection. Census was taken. There were 38 children with 8 staff members.

During the course of the investigation, interviews were conducted with four staff members and three parents. Documentation in the form of ProCare message, June Attendance sheet, Facility Roster, and Parent Handbook were obtained.

Information from the complainant indicates that there are children in care are not properly enrolled in the program before starting in the classrooms.
REPORT CONTINUES PAGE 1 of 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Nolan Tcheng	TELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:	DATE: 08/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20230724125410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ALMANSOR CENTER (THE)	FACILITY NUMBER: 191594162
	VISIT DATE: 08/16/2023

NARRATIVE

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Director states that the enrollment process is “coming in to do a tour, see how they like it, send them rate information, check our spots, there is a waiting list, if a spot becomes available we contact them. After that we give them packet information.” Paperwork would be sent that they would get enrolled. Per Director, they need all the child’s information from health records or licensing documents before starting on campus.

Staff interviews with Staff #2 and #3 corroborated that paperwork was turned in and collected before a child started on campus.

Children were not interviewed regarding the above allegation.

Parents made no disclosures regarding the above allegation.

Based on the information provided above, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies are being cited during today’s inspection, per California Regulations Title 22.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative.

Exit interview was conducted with Director Diane Connell, at 11:25pm. Copy of report provided.

END OF REPORT PAGE 2 of 2

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Nolan Tcheng	TELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:	DATE: 08/16/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2023

LIC9099 (FAS) - (06/04)

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