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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191596050
Report Date: 05/04/2021
Date Signed: 05/04/2021 11:18:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2021 and conducted by Evaluator Armando J Lucero
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20210413165713
FACILITY NAME:CORRAL FAMILY DAY CAREFACILITY NUMBER:
191596050
ADMINISTRATOR:CORRAL, CAROLINE ROMOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 929-6092
CITY:NORWALKSTATE: CAZIP CODE:
90650
CAPACITY:14CENSUS: 0DATE:
05/04/2021
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Caroline Corral, LicenseeTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Staff handles day care child(ren) in a rough manner
Staff threw day care infant while in care
INVESTIGATION FINDINGS:
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Due to COVID-19 and precautionary measures, this complaint inspection was conducted with Licensee Caroline Corral via tele-inspection by use of GoogleDuo. The purpose of this tele-inspection is to deliver findings for a complaint allegations mentioned above.

Interviews were conducted with Licensee and staff; no disclosures were made. Interviews were conducted with currently enrolled children; no disclosures were made. LPA was unable to interview alleged witness and alleged victim.

This agency has investigated the complaint alleging staff handles day care child(ren) in a rough manner and staff threw day care infant while in care; however, due to conflicting information received, LPA is unable to determine if the alleged violations did or did not occur. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are Unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Armando J Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20210413165713
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CORRAL FAMILY DAY CARE
FACILITY NUMBER: 191596050
VISIT DATE: 05/04/2021
NARRATIVE
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Exit interview was conducted with Licensees, via tele-inspection, during which appeal rights were explained. This report along with a copy of the appeal rights will be sent to the Applicant via email with a read receipt or confirmation of receipt of email, which will act as the Applicants signature.
SUPERVISOR'S NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Armando J Lucero
LICENSING EVALUATOR SIGNATURE:

DATE: 05/04/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/04/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2