191597334-11-18-2024-33-CC-KCHE-DBVVYY-20241212155151

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191597334
Report Date: 11/01/2024
Date Signed: 11/18/2024 04:07:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/18/2024 and conducted by Evaluator Seung Lee

COMPLAINT CONTROL NUMBER: 33-CC-20241018151640

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	191597334
ADMINISTRATOR:	PAM DEEM		FACILITY TYPE:	850
ADDRESS:	1418 SOUTH VEGA		TELEPHONE:	(626) 289-3823
CITY:	ALHAMBRA	STATE: CA	ZIP CODE:	91801
CAPACITY:	82	CENSUS: 50	DATE:	11/01/2024
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Pam Deem		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff does not ensure supervision is provided to children in care resulting in child sustaining injuries at the facility.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Pam Deem.

During the course of this investigation, LPA conducted interviewes, reviewed documents, and made observations in regards to the above allegation.

The complaint alleges that the a lack of adequate supervision resulted in a child in care sustaining injuries. The facility denied this allegation and made no disclosure. The reporting party specified that Child#1 sustained multiple injuries at the facility during the month of September. The reporting party stated that although the facility did provide the parent of Child#1 with incident reports for the injuries, there was no explanation of how the injuries occurred. During a file review for Child#1, LPA Lee observed a total of 4 incident reports created in the month of Septembr. Three incident reports out of the four did have an explanation on how Child#1 sustained their injuries.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 11/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20241018151640

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 191597334
	VISIT DATE: 11/01/2024

NARRATIVE

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One report out of the four did not have a specific explanation on how Child#1 sustained an injury which caused a mark on their cheek. The details of this particular incident report stated that there was a red mark observed on Child#1's face. During interviews conducted with Staff members, LPA Lee was not able to obtain any additional information regarding this specific incident report. While it is possible that Child#1 sustained an injury due to a lack of supervision, one incident report that stated a mark was observed on the child's face is not a clear indication that a child sustained an injury. It is possible that the mark was came from an interaction with another child, the child scratching or touching their own face, or the child falling or bumping into something. The fact that 3 out of the 4 incidents provide an explanation on how Child#1 sustained their injuries does indicate the facility providing some level of supervision. It is possible that a child in care sustained an injury at a facility despite having proper teacher to child ratio in the classroom and adequate supervision was being provided For example, if a child were to sustain an injury due to another child biting them, a staff member could have witnessed this entire interaction but was not able to physically prevent the interaction due to not being close enough to the two children.

Based on the evidence collected during the investigation, the allegation that facility staff does not ensure supervision is provided to children in care resulting in child sustaining injuries at the facility may be valid. However, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the allegation is found to be unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Pam Deem. Appeal rights discussed and explained.

SUPERVISORS NAME: Christina Gabelman
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 11/01/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2024

LIC9099 (FAS) - (06/04)

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