191597334-1-14-2025-33-CC-BVON-DDBBLB-20250127001004

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191597334
Report Date: 01/14/2025
Date Signed: 01/14/2025 02:48:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2024 and conducted by Evaluator Staicy Perry

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20241209162551

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	191597334
ADMINISTRATOR:	PAM DEEM		FACILITY TYPE:	850
ADDRESS:	1418 SOUTH VEGA		TELEPHONE:	(626) 289-3823
CITY:	ALHAMBRA	STATE: CA	ZIP CODE:	91801
CAPACITY:	82	CENSUS: 53	DATE:	01/14/2025
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Pam Deem, Director		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Lack of supervision: Lack of staff supervision resulting in daycare child sustaining injury.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) Staicy Perry and Joanne Solorio conducted an unannounced follow-up complaint inspection to deliver findings on the above allegation. LPAs met with Director, Pam Deem, and Assistant Director, Debbie Chaires, to whom the reason for the visit was explained. Assistant director guided LPAs on a tour of the facility. LPAs observed 53 children and 8 staff present.

During this investigation LPAs conducted interviews with Director, three (3) staff, and four (4) day care parents. LPAs also obtained several documents related to complaint allegation, including but not limited to, a copy of the Facility Roster (LIC 9040), Personnel Report (LIC 500), Parents’ handbook and school Incident Report for Child #1.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 33-CC-20241209162551

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 191597334
	VISIT DATE: 01/14/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation #1: Lack of staff supervision resulting in daycare child sustaining injury.

According to the allegation, Child #1 tripped over another child while in the bathroom causing child #1 to fall and bump chin and lip on the toilet. Child #1 sustained injury to upper and lower lips; lips were red and bruised.. RP took the child to the dentist on 12/07/2024 for a routine dental visit, who noticed that the child's tooth had a minor chip. RP stated that concerns have be brought to staff regarding the daycare's bathroom supervision policy. RP also stated that child was fine and did not show any signs of distress or child’s #1 behavior did not change at any point in time since the incident. LPAs obtained sign in and out sheets from December 6, 2024 and school Incident Report. LPA’s did observe ratios to be maintain by the facility. During interviews staff stated they have not been out of ratio and have maintained constant visual supervision of children at all times even in the restrooms. Staff stated that staff are positioned in the restroom where they can maintain supervision at all times and usually go with 2 staff. Staff stated they always provide a school Incident Report to parents for injuries received at the facility. Parents interviewed stated they are happy with the care and supervision of their children.

Based on interviews conducted and information gathered, there was no evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated.

There were no deficiencies cited on the above-mentioned allegations per California Code of Regulations Title 22.

A notice of site visit was given and must remain posted for 30 days. Appeal rights were provided and discussed.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2