191597334-5-18-2022-33-CC-CGUA-CFNQH2-20220623121019

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191597334
Report Date: 05/18/2022
Date Signed: 05/18/2022 01:42:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/11/2022 and conducted by Evaluator Seung Lee

COMPLAINT CONTROL NUMBER: 33-CC-20220411143643

FACILITY NAME:	CHILDTIME CHILDREN'S CENTER		FACILITY NUMBER:	191597334
ADMINISTRATOR:	PAM DEEM		FACILITY TYPE:	850
ADDRESS:	1418 SOUTH VEGA		TELEPHONE:	(626) 289-3823
CITY:	ALHAMBRA	STATE: CA	ZIP CODE:	91801
CAPACITY:	82	CENSUS: 54	DATE:	05/18/2022
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Pam Deem		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Child needs not being met.
Staff not providing adequate supervision.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Pam Deem.

During the course of this investigation, LPA reviewed documents, made observations, and conducted interviews in regards to the above allegations.

The complaint alleges that staff members were not providing adequate supervision to the children in care during pick up times. The complaint stated that staff members were seen on their phones and tablets while not supervising the children. The facility denied this allegation and made no disclosure. Interviews conducted during the investigation did not provide any additional evidence that supported these allegations. LPA Lee observed that the facility does utilize tablets in each classroom. The facility stated that the tablets are used for signing in and signing out children, as well as taking pictures of children in the classroom.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Guangorena Claudia	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Seung Lee	TELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:	DATE: 05/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20220411143643

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDREN'S CENTER	FACILITY NUMBER: 191597334
	VISIT DATE: 05/18/2022

NARRATIVE

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Since the allegation mentioned that the staff members were observed on their tablets and phones during pick up time, the staff member observed on a tablet could have been using it for signing out a child or communicating with a parent through a messenger application used by the facility. Therefore, observing a teacher using a tablet during pick up time in the classroom does not necessarily indicate that there is a lack of supervision since using the tablet is part of the staff members daily duties. In regards to cell phones, the facility stated that no staff members are to use their personal phones during their time in the classroom.

The complaint also specified that a child in care (Child#1) developed a rash from not being properly wiped by facility staff after using the restroom. The complaint also stated that a staff member chose not to wipe Child#1 because there was no toilet paper available. LPA Lee observed through Child#1's file that the child was considered fully potty trained by the parent. The facility stated that fully potty trained children in care are not given assistance with wiping unless the child verbally asks the staff member or if the staff member notices any signs that the child needs help. The facility also stated that If a parent were to notify the facility of soiled clothing, the facility would make a point to check the child for any needed assistance in regards to wiping the next time that child used the restroom. It is not clear if Child#1 verbally asked for assistance to the staff member after using the restroom. It is also not clear if the parent requested for additional assistance with wiping after the rash was observed. The facility stated it never had any issues with not having toilet paper at the facility.

Based on the evidence collected during the investigation, the allegation that Staff not providing adequate supervision and Child's needs not being met may be valid. However, there is not enough preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are found to be unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Pam Deem. Appeal rights discussed and explained.

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SUPERVISOR'S NAME: Guangorena Claudia	TELEPHONE: (323) 981-3417
LICENSING EVALUATOR NAME: Seung Lee	TELEPHONE: (323) 981-3382
LICENSING EVALUATOR SIGNATURE:	DATE: 05/18/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2022

LIC9099 (FAS) - (06/04)

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