191598412-10-27-2023-33-CC-CGUA-CXCPZL-20231107104544

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191598412
Report Date: 10/27/2023
Date Signed: 10/27/2023 03:37:38 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2023 and conducted by Evaluator Nolan Tcheng

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20230825111503

FACILITY NAME:	ALMANSOR CENTER, THE		FACILITY NUMBER:	191598412
ADMINISTRATOR:	TAMERA PINELO		FACILITY TYPE:	830
ADDRESS:	1955 FREMONT AVE		TELEPHONE:	(323) 341-7768
CITY:	S. PASADENA	STATE: CA	ZIP CODE:	91030
CAPACITY:	27	CENSUS: 16	DATE:	10/27/2023
		UNANNOUNCED	TIME BEGAN:	01:40 PM
MET WITH:	Diane Connell - Director		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Personal Rights
Reporting Requirements

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Nolan Tcheng and Stephanie Li conducted an unannounced subsequent inspection of a complainant investigation. Upon arrival at 1:40pm, LPA met with Director Diane Connell, to whom the purpose of the investigation was explained. Tour of the facility was provided. There were children present during the time of inspection. Census was taken. There were 16 children with 7 staff members.

During the course of the investigation, interview was conducted with six staff members and six parents. Documentation in the form of Child Care Roster, pictures, incident reports, and diaper logs were obtained. File review was conducted on seven staff members.

Information from the complainant indicates that Staff do not ensure that infant children are kept in clean, dry diapers at all times.
REPORT CONTINUES PGE 1 of 3

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Nolan Tcheng	TELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:	DATE: 10/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 33-CC-20230825111503

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: ALMANSOR CENTER, THE	FACILITY NUMBER: 191598412
	VISIT DATE: 10/27/2023

NARRATIVE

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Staff interviews described the process of changing an infants diapers. Per Staff #1 and 6, diaper changes are “thorough.” The description of changing the diaper and products used, were described to LPA during the discussion. During interviews with Staff #2-6, all corroborated that they check the children’s diapers every two hours. Staff #2-3 state that sometimes they are not completely clean but it is not often. They will ensure it gets cleaned to ensure rashes do not start.

Children are nonverbal and were not interviewed during this investigation.

Parents interviews made not disclosures regarding the above allegation and all stated that their children’s diapering needs were being met.

During inspection on 09/01/2023, LPA also reviewed the diaper changing logs that are kept and completed for each child daily.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Information from complainant also indicates that the facility is not reporting all injuries to the child's authorized representative.

Staff interviews all corroborated that injuries are logged on the ProCare App that staff and parents have access to. Staff also stated that parents are notified of the injuries. Staff #1 states that they have to be observant of the infants and look over their bodies during their diaper changes. Staff #4 said that body checks are done with the infants but they also speak with the parents during drop off.

Parent interviews state that the facility communicates well with them regarding their child and injuries. Parents disclosed the use of the App for communication. Parent #3 notes the communication on the App as "frequent."

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative.

Exit interview was conducted with Director Diane Connell, at 2:30pm. Copy of report provided.

END OF REPORT PAGE 2 of 2

SUPERVISOR'S NAME: Claudia Guangorena	TELEPHONE: (323) -98-3391
LICENSING EVALUATOR NAME: Nolan Tcheng	TELEPHONE: (323) 240-6201
LICENSING EVALUATOR SIGNATURE:	DATE: 10/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023

LIC9099 (FAS) - (06/04)

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