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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191599338
Report Date: 02/05/2020
Date Signed: 02/05/2020 12:31:59 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2019 and conducted by Evaluator Lissete Gonzalez
COMPLAINT CONTROL NUMBER: 33-CC-20191203132807
FACILITY NAME:OPTIONS HEAD START-WHITCOMBFACILITY NUMBER:
191599338
ADMINISTRATOR:PAULINE ABU-TAYEHFACILITY TYPE:
850
ADDRESS:350 W. MAUNA LOATELEPHONE:
(626) 914-0149
CITY:GLENDORASTATE: CAZIP CODE:
91740
CAPACITY:44CENSUS: 20DATE:
02/05/2020
UNANNOUNCEDTIME BEGAN:
11:34 AM
MET WITH:Marsha Cosper, Lead TeacherTIME COMPLETED:
12:45 PM
ALLEGATION(S):
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Lack of adequate supervision results in children harming each other
Staff fail to report incidents when child is harmed
Staff member made inappropriate comment to child
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Lissete Gonzalez and Bardo Baluyot conducted an unannounced complaint inspection to conclude the investigation regarding the above complaint allegations. Upon arrival, LPAs met with Lead Teacher, Marsha Cosper, who guided LPA on a tour of the facility. Census was taken.

Regarding the allegation, Lack of adequate supervision results in children harming each other, based on the evidence obtained during the investigation through interviews with staff and children, observation, and record review, the evidence does not support the above allegation. Staff disclosures were consistent and included methods used to redirect children and for observing the children in care. Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Regarding the allegation, Staff fail to report incidents when child is harmed, based on the evidence obtained
REPORT CONTINUES ON NEXT PAGE: 1 OF 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Lissete GonzalezTELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2020
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20191203132807
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: OPTIONS HEAD START-WHITCOMB
FACILITY NUMBER: 191599338
VISIT DATE: 02/05/2020
NARRATIVE
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during the investigation through interviews with staff and children, observation, and record review, the evidence does not support the above allegation. LPAs were unable to verify through evidence that Child #1 sustained injuries. LPAs observed incident reports were available in the two Preschool classrooms at the facility. Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Regarding the allegation, Staff member made inappropriate comment to child, based on the evidence obtained during the investigation through interviews with staff and children the evidence does not support the above allegation. Child #1 disclosed the inappropriate comment was made by Staff #1 however, Staff #3 witnessed the incident and disclosed the inappropriate comment was not made by Staff #1. In addition, Child #2, Child #3, and Child #4 disclosed Staff #1 did not make the inappropriate comment. Although the allegation may have happened or is valid there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

Per California Code of Regulations Title 22, Division 12, no deficiency cited during today's visit. Exit interview conducted with Lead Teacher, Marsha Cosper. Appeal Rights explained and provided.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISOR'S NAME: Christina GabelmanTELEPHONE: (323) 981-3380
LICENSING EVALUATOR NAME: Lissete GonzalezTELEPHONE: (323) 981-3350
LICENSING EVALUATOR SIGNATURE:

DATE: 02/05/2020
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/05/2020
LIC9099 (FAS) - (06/04)
Page: 2 of 2