191600600-12-29-2020-54-CC-TCON-BXM2SX-20210125163949

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191600600
Report Date: 12/29/2020
Date Signed: 12/29/2020 11:18:39 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2020 and conducted by Evaluator Dayna Chambers

PUBLIC

COMPLAINT CONTROL NUMBER: 54-CC-20201020150939

FACILITY NAME:	COLE, BONNIE FAMILY DAY CARE		FACILITY NUMBER:	191600600
ADMINISTRATOR:	COLE, BONNIE D		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(562) 492-6162
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90806
CAPACITY:	14	CENSUS: 4	DATE:	12/29/2020
		UNANNOUNCED	TIME BEGAN:	11:14 AM
MET WITH:	COVID 19 SOE, Bonnie Cole, Licensee		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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5
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9

Child Was not treated with dignity in relationship with staff and other persons.

INVESTIGATION FINDINGS:

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5
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13

Due to COVID 19 SOE, we are unable to meet in person. On 12/29/20 at 11:15am, Licensing Program Analysts (LPA) Dayna Chambers conducted an unannounced complaint inspection to deliver findings for the above allegation. LPA met with Bonnie Cole, who assisted with the inspection. There were four children in care.

During this investigation, LPA interviewed parents, staff, and children.

Based on LPA observations and interviews conducted, the above allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore these allegations are unsubstantiated. Due to Covid 19 SOE, no exit interview was conducted with Bonnie Cole, Licensee.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Trevino Cochran	TELEPHONE: (323) 981-3385
LICENSING EVALUATOR NAME: Dayna Chambers	TELEPHONE: (323) 558-2962
LICENSING EVALUATOR SIGNATURE:	DATE: 12/29/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/29/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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