191601006-1-26-2022-54-CC-VCOK-CB387G-20220126211553

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191601006
Report Date: 01/26/2022
Date Signed: 01/26/2022 10:45:51 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2021 and conducted by Evaluator Susann Sanchez

COMPLAINT CONTROL NUMBER: 54-CC-20210720114001

FACILITY NAME:	M A W CHILDREN'S CTR		FACILITY NUMBER:	191601006
ADMINISTRATOR:	SUSAN ROWE		FACILITY TYPE:	850
ADDRESS:	5510 CLARK AVE		TELEPHONE:	(562) 867-4083
CITY:	LAKEWOOD	STATE: CA	ZIP CODE:	90712
CAPACITY:	56	CENSUS: 35	DATE:	01/26/2022
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Shelia Palmer, Director		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Facility is operating out of ratio
Staff do not follow appropriate napping procedures
Staff do not use universal precautions while providing care and supervision
Staff do not follow appropriate Covid-19 mandates
Staff speak inappropriately towards daycare children
Staff demonstrate inappropriate forms of punishment

INVESTIGATION FINDINGS:

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On 1/26/2022, at 10:00 AM, Licensing Program Analyst (LPA) Susann Sanchez conducted an unannounced complaint inspection to deliver findings for the above allegations. LPA met with Shelia Palmer. LPA observed all the children outside at 10:17am with 5 staff members. At 10:25am an additional staff came outside. The facility was operating within teacher/child ratio and in compliance at the time of arrival.
LPA Chambers toured facility on 07/26/21 observing children playing outside on the playground. On 11/04/21, LPA observed the children napping. LPA observed Classroom #2- One teacher with 12 children, Classroom #3 - One Teacher Director and extra teacher with 13 children, Classroom #4 - One teacher with 13 children with Director and an additional teacher for ratio and supervision. There was a total of 38 children in attendance. During two unannounced inspections, LPA observed classrooms to be within ratio. The Director hired a new teacher to join the staff in November 25, 2021. LPA confirmed this through Guardian system. Interviews conducted with staff indicated that sometimes children are transferred to the other classrooms to maintain ratio. The classrooms were observed to be connected for ease of transfer if needed. Although facility was reportedly observed to be out of ratio, LPA did not observe the facility to be out of ratio during multiple visits while children were awake and when napping. Interviews conducted did not corroborate the allegations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Susann Sanchez	TELEPHONE: (323) 981-3366
LICENSING EVALUATOR SIGNATURE:	DATE: 01/26/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20210720114001

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: M A W CHILDREN'S CTR	FACILITY NUMBER: 191601006
	VISIT DATE: 01/26/2022

NARRATIVE

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LPA conducted interviews with staff and observed staff working with children in care on 07/26/21 and 11/04/21. LPA observed children and staff were wearing masks. Interviews revealed wellness checks are performed when children are dropped off. The center also cleans and disinfects. Children wash hands before meals and after play. Staff wear disposable gloves during diapering duties. Although it was reported that staff were not following Covid mandates and staff were not using universal precautions, observations and interviews conducted did not corroborate the allegations.
All staff interviewed denied speaking inappropriately to children. They also denied yelling or raising their voices. There were no witnesses found to corroborate the allegation.
Interviews were conducted with all staff and parents who all denied Inappropriate forms of punishment to children in care. Although it was reported that these allegations occurred, LPA was unable to find any witnesses to corroborate the allegations.
Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore at this time the above allegations are unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Shelia Palmer.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3858
LICENSING EVALUATOR NAME: Susann Sanchez	TELEPHONE: (323) 981-3366
LICENSING EVALUATOR SIGNATURE:	DATE: 01/26/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2022

LIC9099 (FAS) - (06/04)

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