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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191604266
Report Date: 08/16/2022
Date Signed: 08/16/2022 09:13:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2022 and conducted by Evaluator Adrian Risher
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20220519114930
FACILITY NAME:JOURNEY OF FAITHFACILITY NUMBER:
191604266
ADMINISTRATOR:NANCY KIMFACILITY TYPE:
850
ADDRESS:1243 ARTESIA BOULEVARDTELEPHONE:
(310) 374-0583
CITY:MANHATTAN BEACHSTATE: CAZIP CODE:
90266
CAPACITY:165CENSUS: 87DATE:
08/16/2022
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Madelyne Montanchez, Designated DirectorTIME COMPLETED:
09:15 AM
ALLEGATION(S):
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Allegation #1: Staff restrains daycare children.
Allegation #2: Staff is rough with daycare children.
Allegation #3: Staff intimidates daycare children
INVESTIGATION FINDINGS:
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On 08/16/2022, Licensing Program Analyst (LPA) Adrian Risher conducted an unannounced visit at Journey of Faith located at 1243 Artesia Blvd., Manhattan Beach, CA 90266, for the purpose of delivering the investigation finding for the above-mentioned allegations. Complaint investigations were conducted by Licensing Program Analyst Sabrina Martinez.

LPA Risher met with Designated Director Madelyne Montanchez and discussed the purpose of the visit. LPA conducted a tour of the classrooms and observed 87 children being supervised by 12 staff members.

On 05/25/2022, LPA Sabrina Martinez conducted an initial visit at the facility. LPA Martinez toured the facility and observed 97 children and 12 teachers present. LPA Martinez also obtained and reviewed the following documents: Child Care Facility Roster, Facility Brochure, Parent Attestation Letter and Testimonials, and Staff Declaration Letters. LPA also conducted verbal interviews with facility staff and parents of children currently enrolled.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20220519114930
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: JOURNEY OF FAITH
FACILITY NUMBER: 191604266
VISIT DATE: 08/16/2022
NARRATIVE
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Director and facility staff stated that preschoolers do not use the buggy or any stroller as a method of transportation for children. The facility does not use time-out method as a form of discipline, rather uses positive redirection instead when dealing with a child’s challenging behavior. Staff explain what the child did wrong and try to make it a teachable moment. Staff and director also meet with the parents to discuss the child’s behavior.

Although the allegations that the facility was utilizing a buggy/stroller and intimidates children may have happened or is valid, there is not a preponderance of evidence to prove the above alleged violations did or did not occur, therefore the allegations of personal rights are found to be unsubstantiated. Based on interviews and observations, no evidence has shown that the staff restrains, is rough and intimidates day care children.



An exit interview was conducted and a copy of this report, Appeal Rights, and Notice of Site Visit were provided to Designated Director Madelyne Montanchez
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Adrian Risher
LICENSING EVALUATOR SIGNATURE:

DATE: 08/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/16/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2