191801302-3-28-2022-54-CC-VCOK-CD8R6T-20220406124513

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191801302
Report Date: 03/28/2022
Date Signed: 03/28/2022 01:29:02 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/11/2022 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20220111163807

FACILITY NAME:	CHILDTIME CHILDRENS'S CENTER		FACILITY NUMBER:	191801302
ADMINISTRATOR:	ANA FRAGOSO-TOVALIN		FACILITY TYPE:	830
ADDRESS:	4820 S. EASTERN AVE. SUITE #F		TELEPHONE:	(323) 721-0552
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90040
CAPACITY:	24	CENSUS: 13	DATE:	03/28/2022
		UNANNOUNCED	TIME BEGAN:	11:41 AM
MET WITH:	Director Ana Fragoso		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

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Facility is not following Covid -19 guidance

INVESTIGATION FINDINGS:

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On 3/28/22 Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection to the above facility for the purpose of delivering findings for the allegation above. LPA met with Ana Fragoso-Tovalin, Director. At the time of arrival there were 5 children present with 2 staff in the infant room and 8 staff with 2 teachers in the toddler room.
During the course of the investigation LPA interviewed Staff, parents and reviewed pertinent documents. The complaint alleges that the facility did not follow COVID-19 guidance by not sending children home who exhibited symptoms such as fevers, cough and runny nose.
3 out of 7 staff interviewed stated that there have been cases in which the Director has been notified that children have fevers, runny noses and/or coughs and the Director did not notify parents and the children were not excluded from the facility. Staff 1 stated these incidents occurred in December 2021 and January 2022. Per staff 1, in December the Director was notified that a child had a fever and did not exclude the child from the facility. When interviewed by LPA, Staff 1 could not provide the name of the child who they stated this occurred to and could not provide a date.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 03/28/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20220111163807

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CHILDTIME CHILDRENS'S CENTER	FACILITY NUMBER: 191801302
	VISIT DATE: 03/28/2022

NARRATIVE

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Staff 2 corroborated Staff 1’s statement but also could not identify a specific child this occurred to when interviewed. On 2/9/22 Staff 1 also stated that in January 2022 there was an incident with Child 1 in which they had a runny nose and cough and the parent was not notified. Staff 1 did not provide a specific date of this incident. On 1/5/22 Staff 3 stated that there were times when children had runny noses and the Director was notified but did not say anything.
Per Director, if a child has a fever of 100 degrees, the parent of the child is called to notify them that the child is required to be picked up. The facility’s sick policy states that a child may not return until the fever has been gone for 24 hours. Per the Director, children may return the next day before 24 hours have passed if the parent is able to bring a doctor’s note stating that the child can return. The Director stated that if she is notified that a child has a fever, it is never not taken seriously. Per the Director the company has also notified that incidents of illness can be taken case by case therefore a doctor’s note may be acceptable for a child to return if they have a runny nose or a cough that lingers. The Director stated that all staff have been notified that children may return with a doctor's note and they have been trained on the facility’s sick policy and the updated COVID-19 policy.
4 out of 7 staff interviewed did not corroborate the allegations. Staff interviewed stated that when children exhibit any symptoms of illness, the Director is notified and will contact the parents or will designate the staff to contact the parents. Parents interviewed also did not corroborate the allegations, to their knowledge, they are notified and contacted when their child needs to be excluded due to an illness and they have been notified if their child had symptoms of runny nose or cough but they were not required to be picked up.
Although the complaint alleges that the facility did not follow Covid 19 guidance by not sending children home who exhibited symptoms such as fevers, cough and runny nose, interviews with the Director, staff 4-7 and parents did not corroborate the allegation. LPA reviewed Incident reports and reviewed a report for Child 1 dated 1/31/22 in which the child was sent home due to a cough. LPA also reviewed documentation the parent provided the facility from the doctor in order for the child to be accepted back.
Based on information obtained during the investigation, the allegation was determined to be unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.
No deficiencies were cited today. Exit interview was conducted with Facility Representative. The Notice of Site Visit (LIC 9213) and the Appeal Rights were given and explained to the Facility Representative.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISOR'S NAME: Valarie Cook	TELEPHONE: (323) 513-3828
LICENSING EVALUATOR NAME: Jeanette Estrada	TELEPHONE: (323) 229-6521
LICENSING EVALUATOR SIGNATURE:	DATE: 03/28/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/28/2022

LIC9099 (FAS) - (06/04)

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