191802038-5-12-2022-54-CC-KCHS-CERVPB-20220525163627

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191802038
Report Date: 05/12/2022
Date Signed: 05/12/2022 02:00:35 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/21/2022 and conducted by Evaluator Mayra Rivera

COMPLAINT CONTROL NUMBER: 54-CC-20220321150417

FACILITY NAME:	HOOVER INTERGENERATIONAL CARE, INC. (CHILD DEV CTR		FACILITY NUMBER:	191802038
ADMINISTRATOR:	KRISTEN ZEERBAUGH		FACILITY TYPE:	850
ADDRESS:	3216 S. HOOVER ST		TELEPHONE:	(213) 748-3700
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90007
CAPACITY:	69	CENSUS: 40	DATE:	05/12/2022
		UNANNOUNCED	TIME BEGAN:	12:12 PM
MET WITH:	Faith Saunders, Director		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Parent refused entry to facility

INVESTIGATION FINDINGS:

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This complaint inspection was conducted by Licensing Program Analyst (LPA) Mayra Rivera. LPA arrived at the facility to deliver the findings to the complaint investigation. LPA met with Director Faith Saunders who guided LPA on a tour of the facility.

Complaint alleges parent refused entry to facility. Interviews were conducted with director, office manager and parents. It was stated during interviews that parents were not allowed to enter the facility due to Covid precautions,

Therefore, based on LPA interviews, parent refused entry to facility. The preponderance of evidence standard has been met; therefore the above allegation is found to be Substantiated. Facility has been given a Technical Violation. Please see attached LIC 9102 Technical Violation . An exit interview was conducted with Director Faith Saunders and appeal rights was provided

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Karen Chambers	TELEPHONE: (323) 981-3368
LICENSING EVALUATOR NAME: Mayra Rivera	TELEPHONE: (323) 629-7782
LICENSING EVALUATOR SIGNATURE:	DATE: 05/12/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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