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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191803168
Report Date: 04/17/2023
Date Signed: 04/18/2023 01:55:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230123161531
FACILITY NAME:PAGE PRE-SCHOOL OF HANCOCK PARKFACILITY NUMBER:
191803168
ADMINISTRATOR:PATRICIA KLINDWORTHFACILITY TYPE:
850
ADDRESS:565 N. LARCHMONTTELEPHONE:
(323) 463-5118
CITY:LOS ANGELESSTATE: CAZIP CODE:
90004
CAPACITY:68CENSUS: 30DATE:
04/17/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Patricia KlindworthTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff yelled at child in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Patricia Klindworth.

During the course of this investigation, LPA Lee conducted interviews, reviewed records, and made observations in regards to the above allegation.

The complaint alleges that Staff#1 yelled at Child#1 at the facility. The reporting party stated that on 01/18/2023 they witnessed Staff#1 yell and hahndle Child#1 in a rough manner through the live camera feed in Child#1's classroom. The facility denied this allegation and made no disclosure. The camera footage mentioned was not available to review per facility Director. The Director stated that the video feed of the classrooms do not have audio. During an interview, Staff#1 denied the allegation and made no disclosure.

Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 33-CC-20230123161531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PAGE PRE-SCHOOL OF HANCOCK PARK
FACILITY NUMBER: 191803168
VISIT DATE: 04/17/2023
NARRATIVE
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During the course of this investigation, interviews with relevant parties did produce some evidence that supported the allegation that Staff#1 yells at children in care. Some of the examples provided during the interviews, did not directly state that Staff#1 yelled at a child or children in care, but instead stated that Staff#1 would raise their voice. While raising one’s voice is not always the equivalent to yelling, the various incidents mentioned during interviews seem to share a common context which was Staff#1 becoming frustrated with a child or children in care. While it may not be the same as yelling, raising one’s voice when addressing children in classroom while also being frustrated has the potential to violate a child’s personal rights the same way yelling at a child does. If a staff member addressed a child in care in a louder than normal manner while being frustrated, than the children being spoken to this way can feel intimidated and threatened. This is a potential risk to children in care.

Based on the evidence collected during this investigation, the preponderance of evidence has been met. Therefore, the allegation stating the facility staff yells at children in care has been substantiated. The deficiency listed on the attached LIC 9099D are being cited in accordance with California Code of Regulations Title 22.

The notice of site inspection must remain posted for a period of 30 day during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Patricia Klindworth. Appeal rights discussed and explained.


Page 2 of 2.

SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 33-CC-20230123161531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: PAGE PRE-SCHOOL OF HANCOCK PARK
FACILITY NUMBER: 191803168
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/17/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/24/2023
Section Cited
CCR
101223(a)(3)
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The licensee shall ensure that each child is accorded the following personal rights:To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to. This requirement was not met as evidence by the fact that multiple accounts
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The Director stated that she will have a meeting with all staff members about personal rights of children in care. A proof of the meeting taking place with signatures will be provided to LPA by POC date.
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of Staff#1 becoming frustrated with a child and speaking in a louder volume or yelling was provided during the investigation. This is a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2023 and conducted by Evaluator Seung Lee
COMPLAINT CONTROL NUMBER: 33-CC-20230123161531

FACILITY NAME:PAGE PRE-SCHOOL OF HANCOCK PARKFACILITY NUMBER:
191803168
ADMINISTRATOR:PATRICIA KLINDWORTHFACILITY TYPE:
850
ADDRESS:565 N. LARCHMONTTELEPHONE:
(323) 463-5118
CITY:LOS ANGELESSTATE: CAZIP CODE:
90004
CAPACITY:68CENSUS: 30DATE:
04/17/2023
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Patricia KlindworthTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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9
Staff handled day care child in a rough manner
INVESTIGATION FINDINGS:
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5
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13
Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Patricia Klindworth.

During the course of this investigation, LPA Lee conducted interviews, reviewed records, and made observations in regards to the above allegation.

The complaint alleges that Staff#1 yelled at and handled Child#1 in rough manner at the facility. The reporting party stated that on 01/18/2023 they witnessed Staff#1 yell and hahndle Child#1 in a rough manner through the live camera feed in Child#1's classroom. The facility denied this allegation and made no disclosure. The camera footage mentioned was not available to review per facility Director. The Director stated that the video feed of the classrooms did not have audio. During an interview, Staff#1 denied the allegation and made no disclosure.

Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 33-CC-20230123161531
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAY CARE-EAST, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PAGE PRE-SCHOOL OF HANCOCK PARK
FACILITY NUMBER: 191803168
VISIT DATE: 04/17/2023
NARRATIVE
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The Director stated that there are web cameras in the classrooms, that provide live footage of the classrooms to parents of children in care. The Director stated that she did not see the alleged interaction between Staff#1 and Child#1 due to the web cameras not storing any footage. During the course of this investigation, various interviews conducted with relevant parties did not produce any evidence that supported or went against the allegation that staff handled child in a rough manner. The reporting party stated that she witnessed Staff#1 pull a blanket away from Child#1 in an aggressive manner, and drag Child#1 by the arm across the classroom. Staff#1 stated an interview, that the only physical interaction they had with Child#1 was to help the child sit up by pulling the child up by the waist. The reporting party stated that they witnessed the Director walk into the classroom as Staff#1 was dragging Child#1 by the arm. The Director stated in an interview that when she walked into the classroom, Staff#1 and Child#1 were physically separated from each other.

Therefore, based on the evidence collected during the investigation, the allegation that staff handled child in a rough manner may be valid. However, there is not enough preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is found to be unsubstantiated.

The notice of site inspection must remain posted for a period of 30 day during hours of operation. Failure to maintain posting will result in a civil penalty of $100.00 dollars.

Exit interview conducted with Director Patricia Klindworth. Appeal rights discussed and explained.



Page 2 of 2
SUPERVISORS NAME: Claudia Guangorena
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5